Experience

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  Effective teleservices india private limited

  Jun 2008 - Jun 2017

  Online support specialist

  Product & Service AdvicerDeliver service and support toend user by operatingautomated AI tool via remoteconnection or over the internet.Educate the clients aboutdifferent products, servicesand related time sensitivepromotions.Gather customers informationand determine the issue byevaluating and analysing theconcern.Offer alternative solution whereappropriate with the objectiveof retaining customers andclients business.

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  Qx global group

  Sept 2017 - now

  Assistant manager

  ssistant ManagerMainly manage and provideend to end support to offshoreclient by taking care of pay &bills related concern.Apart from that taking care ofclients call to meet theirrequirement, implement newproject and take intiative andrun them smoothly and makesure that to educate and handover to Onshore team.Manage Onshore team andwork distribution along withprepare financial report relatedcompany cost recovery.