Experience

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  Shangri-la hotels and resorts

  Jan 2006 - Jan 2011

  Bar captan
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  Rocco forte hotels

  Jan 2011 - Jan 2012

  Banquet supervisor

  To supervise all phases of all type of banquet functions, Coordinate activity on a daily basis. Banquet supervisor should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staffs. Act as a single point of contact with the banquet host during the banquet function.

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  Hilton worldwide

  Nov 2012 - now

  • Responsible for assisting manager in handling the activities of banquet department• Handle the tasks of monitoring and supervising the setting-up, maintenance and break-down of banquets• Ensure compliance with health, sanitation, safety and alcohol awareness standards• Responsible for providing high standards of food and beverage product and services• Generate and implement effective marketing strategies to maximize profits and ensure outstanding customer service• Handle the tasks of interviewing, training, supervising, counseling, scheduling and evaluating the performance of banquet staff Show less Supervise the banquet operations in absence of Banquet Manager. Assist Banquet Manager in setting departmental strategies and goals to achieve operational targets. Issue cash drawers to cashiers on daily basis. Perform accurate reconciliation of daily cash controls. Record working hours of each staff and process weekly payroll. Ensure all food and beverages are set up and served as per company standards. Provide training to cashiers and servers on their assigned duties. Coordinate and manage all activities pertaining to food service operations. Maintain inventory of food materials, equipment, linens and paper supplies to avoid any shortages. Supervise culinary operation team to provide variety of food items to attract customers. Adhere to health, safety and sanitation guidelines. Organize and execute banquet events to ensure customer satisfaction. Provide outstanding customer service for repeat business and profitability. Design innovative floor plans and creative buffet presentation. Address customer needs and requests in a timely manner. Adhere to budgetary guidelines and control expenses accordingly. Show less

  • Assistant Banquet Manager

    Jan 2016 - now

  • hilton world wide

    Nov 2012 - now