Experience

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  El tiempo casa editorial

  Jul 2013 - Oct 2017

  •Performed management and administration of information related with support and newrequirements assign IT area and keep customers up to date about progress of them.•Technical leader in several IT projects, Activities included develop, tests, project monitoring, errorsidentifications and project schedules.•Coordinated and supervised providers and their software deliveries. Performed tests in order to givepositive feedback and release the final product.•Executed quality control and inspection of databases (Audit).•Technical led the migration project where some applications and physical servers were migrated tonew technologies (new datacenter).•Ensured system stability in servers and databases. Show less • Supply assistance (technical support) to users about .Net and VB6 applications. Careful analysis of code inside application and database (logic).• Developing and Releasing new functionalities in applications, according to requirement from customers and end users.• Appropriate use of SQL Server Management Studio tool for analysis and administration of data. SSIS for integrated data and Reporting Services and pivot tables in Excel to show information.• Make technical requirement papers according to request from customers.• Attending face to face meetings with clients to discuss their exact requirements and show accurate• reports about their projects and their advance.• Installation, support, and software upgrades.• Ability to send emails with clear and brief writings. Show less

  • Project Engineer

    Jun 2017 - Oct 2017

  • Project Engineer

    Jan 2016 - May 2017

  • Support Engineer

    Jul 2013 - Dec 2015
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  Global hitss

  Oct 2018 - Jan 2019

  Pl/sql developer

  Developer and support engineer of a mobile application with rest services, OSB (Oracle Service Bus) and Oracle DB.Management of monitoring tools to control the normal behavior of services and requests.Responsible of ServiceDesk tool, in order to accomplish the SLA of every incident and route correctly each of them is need them.

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  Endava

  Feb 2019 - now

  Hybrid role between SDM and Operational engineer, mainly focused on team performanceLATAM coordinator of a cross location operational team, EU, US and LATAM meet into the same goal, keep the system healthy and running as client expected.Git management and branch strategyIncident Management implementation according to P1 to P5 severity levelsTicket management.Outcome reports, based on ticket statuses.Ceremonies with different actors, tech team, users, client, etc.Extra value as a technical SDM, knowing the vocabulary and language of the tech discussions. Show less

  • Service Delivery Manager

    Dec 2022 - now

  • AM Senior Engineer L2

    Jul 2020 - Jan 2023

  • AM Engineer L2

    Feb 2019 - Jul 2020