Experience

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  Compix, it - outsourcing

  May 2018 - Aug 2018

  Help desk support

  Worked as an intern to improve personal and professional skills

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  Scotiabank

  Jan 2020 - May 2020

  Information technology help desk analyst

  Provided Service Desk support to over 30 different clients either via phone, email, remote support or desk side as required.Responsibilities included but were not limited to: Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Windows XP, Vista, 7 & Windows 8/8.1.• Troubleshooting issues with Citrix and Cisco VPN.• Troubleshooting Outlook (2007, 2010, 2013) and Outlook related issues.• Accessing AD to resolve account issues (password resets, unlocking accounts).• Applying network analysis tools (ipconfig, ping, tracert, etc.) to diagnose network issues.• Performing initial problem analysis and triage problems to other appropriate staff when necessary.• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting.• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.• Documenting all problems and solutions in the Service Desk Tracking System (Service Desk Plus, Remedy).• Resolving virus and malware issues.• Setting up and configuring hardware and software on company equipment.• Restored data, operating systems, files, documents and drivers. Show less

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  Bnp paribas

  Nov 2020 - Mar 2021

  Service desk analyst / proximity technician

  Serve as the first point of contact for customers seeking technical assistance over the phone or email and also provided proximity technical skill inperson

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  Adastra north america

  Apr 2021 - now

  It support specialist

  Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, WindowsWindows 8/8.1, Windows 10Troubleshooting Outlook (2007, 2010, 2013) and Outlook related issues.Accessing AD to resolve account issues (password resets, unlocking accounts).Performing initial problem analysis and triage problems to other appropriate staff when necessary.Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting.Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on theInternet to aid in problem resolution.Documenting all problems and solutions in the Service Desk Tracking System (Service Desk Plus,Remedy).Resolving virus and malware issues.Setting up and configuring hardware and software on company equipment.Restored data, operating systems, files, documents, and drivers.Provide proximity technician support to user (issuing corporate laptops and phones) Show less