Experience

• 

  House of comedy

  May 2011 - Dec 2013

  Box office supervisor

  ·Answered phones and taking reservations.·Employee scheduling.·Group and event sales.·Social Media Management.·Created comic itineraries including media and hotel arrangements.

• 

  Nevin real estate

  Jan 2014 - May 2015

  Marketing manager & client care specialist

  ·Social Media Management.·Production and delivery of marketing materials (ex. postcards and calendars).·Client Relations.·Scheduling the make-ready process of homes.·Data entry for contracts and purchase agreements.·Authoring and publishing home listings.

• 

  Westdale asset management

  May 2015 - Aug 2016

  Leasing consultant

  ·Increased Facebook page visits by 77%, total reach increased by 84.8% & people engaged 31.6% over the course of a 2-week period of taking over the social media.·Achieved an Ellis Shop score of 90% - quarterly secret on-site shop.·Maintained strong closing ratio during time of unit renovation of ~35%·Maintained Craigslist ad posting of 3-4 times daily for select floorplans.

• 

  Greystar

  Sept 2016 - Dec 2020

  ·Responsible for managing resident ledgers.·Provided final account statements to Resident’s after moving out.·Collected rent payments and maintained delinquency under 1%.·Managed the affordable housing program.·Maintained a positive relationship with current residents.·Writing of varies notices and messages to residents.·Planned and executed monthly resident events. ·Leased apartments in a luxury community.·Maintained a strong closing ratio of 35-46%.·Monitored leads using CRM.·Assisted in the planning of community events.·Maintained Craigslist ad posting of 3-4 times daily for select floorplans.·Social Media Management.

  • Assistant Property Manager

    Oct 2018 - Dec 2020

  • Leasing Professional

    Sept 2016 - Oct 2018
• 

  Easyknock

  May 2021 - Jun 2024

  · Build and implement processes for onboardings and renewals to increase efficiency and customer satisfactions as a startup.· Create SOPs, scripts, and templates regarding our processes and products for the Property Management Team.· Design customer facing communications to bridge informational gaps and provide our Tenant’s with resources.· Manage incoming tickets regarding rent payments, repair requests and general questions through ZenDesk.· Effectively leverage multiple platforms like AppFolio, ZenDesk, SalesForce and AirTable by studying available training material.· Frequently communicate with municipalities and homeowners’ associations.· Manage the resolution of violations and registration requirements.· Develop strong relationships with other departments to improve the customer experience. · Assist the Director of Customer Success in hiring and training efforts.· Conduct regular quality control checks across various platforms and processes within the Customer Success Team. Show less

  • Manager, Property Management

    Mar 2024 - Jun 2024

  • Sr. Property Management Associate

    Feb 2023 - Mar 2024

  • Property Management Associate

    May 2021 - Feb 2023
• 

  Fello

  Jul 2024 - now

  Customer success manager

  · Drive customer adoption, retention, and revenue growth by delivering strategic guidance and personalized support.· Partner with sales and solutions teams to ensure a seamless onboarding experience tailored to client needs.· Deliver expert training and proactive recommendations to maximize customer success and product value.· Cultivate strong client relationships, acting as a trusted advisor and key liaison between customers and internal teams.· Analyze usage trends and engagement data to identify gaps, optimize adoption, and enhance customer experience.· Champion customer advocacy by securing testimonials, case studies, and referrals to support business growth.· Collaborate with product teams to relay customer insights, influencing roadmap decisions and feature improvements. Show less