Experience

• 

  Regions bank

  Oct 2008 - Nov 2016

  • Support Credit Card associates with extensive research and support, handling escalated customer situations, reporting issues and volumes on a daily, weekly, monthly basis. • Develop strategies to help increase company revenue at the center level.• Coach agents on behaviors to help achieve growth and strengthen customer loyalty. • Increase sales production focusing on high revenue product such as loans, lines of credit, credit cards and deposit account. • Proven success in effective behavioral coaching that result in increased sales productivity and customer loyalty• Supervise a team of 22 Show less

  • Branch Team Leader

    Aug 2015 - Nov 2016

  • Credit Card Senior Representative

    Oct 2012 - Aug 2015

  • Credit Card Associate

    Apr 2012 - Oct 2012

  • Telephone Banker

    Oct 2010 - May 2012

  • Blocker

    Oct 2008 - Sept 2010
• 

  Bank of america

  Nov 2016 - Aug 2017

  Relationship manager
• 

  Regions bank

  Aug 2017 - Aug 2024

  Licensed BankerAchieve personal sales goals quarter over quarter.Coach and develop teammates to exceed Branch goals.

  • Branch Manager, Vice President

    Jan 2020 - Aug 2024

  • Branch Manager, AVP

    Jun 2018 - Jan 2020

  • Branch Team Leader

    Aug 2017 - Jun 2018
• 

  American commerce bank, n.a.

  Aug 2024 - now

  Vice president branch manager