Experience

• 

  Concentrix

  Aug 2020 - now

  Managed a wider portfolio of employees, acting as a strategic partner in HR matters and employee engagement.Provided advanced HRIS solutions, ensuring optimal system functionality and troubleshooting issues.Handled complex employee relations cases, offering coaching to managers and ensuring policy compliance.Led investigations and implemented disciplinary actions in accordance with internal guidelines and labor laws.Drove HR initiatives that support the company’s long-term goals, culture, and business strategy.Played a key role in process improvement efforts and contributed to a positive and inclusive workplace culture. Show less Served as a first point of contact for employees, providing support on HR-related inquiries and requests.Maintained and updated employee records within the HRIS system, ensuring data accuracy and compliance.Assisted in resolving employee relations issues by applying internal policies and labor regulations.Supported the execution of disciplinary actions in alignment with company procedures and values.Contributed to HR initiatives that align with the organization’s vision and objectives.Collaborated with cross-functional teams to enhance the employee experience and address operational needs. Show less - Drive performance of staff by creating incentive and a positive atmosphere.- Track attendance daily and maintain an acceptable adherence rate. - Responsible for monitoring and scoring tasks to enhance coaching sessions and help develop theteam. - Coached to success including using the corrective action process when appropriate. - Provide daily feedback to the team on key performance indicators including quality, attendanceand average handling time on fielded calls. - Create improvement plans to change overall work performance as needed. - Proactively coached and developed associates to unleash their full potential in deliveringexceptional customer service. - Communicating with direct reports in regard to new policies, procedures and client changes intimely manner. Show less

  • Human Resources Generalist

    Feb 2025 - now

  • Human Resources Associate

    Oct 2024 - Feb 2025

  • Operatipns Team Manager

    May 2022 - Oct 2024

  • Online Content Moderator

    Aug 2020 - May 2022