Experience

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  Premise data corporation

  Jul 2014 - Dec 2014

  Nigeria team field research agent - remote

  - Help Researches Market Price Index for groceries and Staples- Collates, Arrange, and uploads Researches to database via mobile application

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  Diamond bank plc

  Feb 2015 - Nov 2015

  Sales executive

  Promote the services and products offered by Diamond BankGenerate and follow up on leads and prospect.Create Business opportunities and translate such opportunities into sales.Build strong relationships with clients / customers for business growth & profitability.Find new ways of securing more potential customers.KEY RESPONSIBILITIES- Engaging digital marketing for customer engagement and convertion of sales- Leveraging on Social Channels to promote financial education, new products and digital banking benefits- Managing customer online forums for assigned group of account owners for customer experience and complaints resolution- Engaging in outbound calling to initiate, manage and close sales:Make outbound calls to prospective and existing customers to provide them with information on new product offers, discounts and services; • Make outbound calls to check on the satisfaction level of customers based on a standard set of questions and act on feedbacks provided; • Develop sales opportunities by researching and developing potential accounts and soliciting new ones via telemarketing approach; • Make outbound calls to resolve pending complaints with customers, provide timely feedback and updates on escalated issues and update tickets accordingly on CRM platform; • Involving in daily active monitoring of key quantitative metrics, trends and insight while making contacts with customer to provide strategic recommendations which will improve the overall customer satisfaction; • Make daily outbound calls to Inactive and churned customers to ensure a high win-back ratio and overall customer retention.- Management of inbound calls to resolve enquiries, complains and customer experience issues:Utilizing effective verbal communication and problem-solving skills to handle customer service inquiries;Navigating a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures; Show less

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  Institute of information management

  Apr 2015 - now

  Iim coordinator (ambassador)

  Developing membership, and prospecting for individual and corporate training

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  Transport services limited (tsl)

  Nov 2015 - now

  DEPOT OPS MANAGEMENT:Coordination of TSL Depot operations/Loadings basically in AJAH, OREGUN, ABEOKUTA, and IBADAN; Performance Analysis on depot loading per driver, trucks and operating depots; planning and implementation of trucks maintenance schedule across depot to ensure zero/limited effect on operations; Planning and implementation of truck redistribution/redeployment to guarantee maximum asset utilization on weekly basis based on advised orders availability; People Management (depots executive and drivers) to ensure productivity; reporting and data analysis to show actual performance versus business targets across depots lFLEET DUTIESFull tracking of fleets for monitoring and status reporting, using MIXtelematics platformsReporting daily comparative performance over our direct competitorRoute and choice location analysisAnalyzing drivers trips and truck movement Confirmation issuesCustomer relationsTurn-around-time (TAT) monitoring, analysis and reporting, along with other violationDaily publishing of reports as required by the ManagementTrips Data Entry on ERP (Microsoft Navision)Driver Payment processing on NAVISIONHSSEQ compliance EnforcementDriver Admin and ManagementSTRATEGIC FUNCTIONAL DUTIES:Implement and maintain document control processes and proceduresDevelop and maintain the Organization’s Document Management System (DMS)Manage all flows of transaction waybills either in electronic form or on paper for billing and payment reconciliation with LafargeDefines and control access level to the organization’s document online repository Ensure Document Management according to established procedures or standards (documents numbering, formats, issuance, review, dispatch, recording and archiving)Review and execute weeding policy and procedures based on business needsDesign ad hoc filing system for temporary business records Show less

  • Logistics Coordinator

    Oct 2015 - now

  • Logistics Executive

    Nov 2015 - now
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  Carlsbury winery

  Oct 2018 - Oct 2022

  - Responsible for the brands administration and management.- Grow revenue and dealership base market intelligence & execute required strategy.- Increase percentage of dealership base (quarterly/annually).- Increase percentage of sales revenue (quarterly/annually).Develop marketing strategy for target achievementInteract with key to get the exact market feedback.Manage customer grievancies and issues partaining to the brandDetermine the positioning of Cartier brands to maximize visibility. Show less

  • Independent Supply Chain Manager & Brand Consultant

    Sept 2018 - Oct 2022

  • Territory Brand Manager

    Oct 2018 - Feb 2020
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  Medlog transport & logistics

  Oct 2020 - now

  • Delivery Management - Team Lead

    Sept 2022 - now

  • Fleet Supervisor

    Oct 2020 - now