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Cory Thorpe

Cory thorpe

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location of Cory ThorpeTallahassee, Florida, United States
Phone number of Cory Thorpe+91 xxxx xxxxx

  • Timeline

    Jun 2012 - Dec 2012

    Intern

    City of Tallahassee
    Current Company
    Dec 2012 - now

    Senior Product Support Specialist

    Syntech Systems - FUELMASTER
    Tallahassee, Florida, United States

  • About me

    Making Product Support Easy

  • Education

    • Florida state university

      2011 - 2012
      Bachelor of arts (b.s.) information technology senior

      Activities and Societies: Baptist Collegiate Ministry Dean's List - Spring 2010 and Fall 2011

    • Gulf coast community college

      2009 - 2010
      Associate of arts (a.a.) information technology graduated

      Activities and Societies: Baptist Collegiate Ministry Dean's List all 3 semesters

  • Experience

    • City of tallahassee

      Jun 2012 - Dec 2012
      Intern

      Used Acronis and Windows Easy Transfer to image and swap out desktop computers.Troubleshoot phone calls to the City of Tallahassee’s Technology helpdesk using DiagWin software.

    • Syntech systems - fuelmaster

      Dec 2012 - now

      - Making manual processes more efficient- Creating clear, straightforward troubleshooting guides- Curating a Knowledge Base - Curate Knowledge Base of troubleshooting documentation- Turn oral knowledge into clear and concise processes.- Interface with Engineering Team to create troubleshooting pathways before products are released. Troubleshooting, knowledge creation.

      • Senior Product Support Specialist

        May 2022 - now

      • Technical Documentation Specialist

        Jul 2021 - May 2022

      • Customer Satisfaction Engineer

        Oct 2020 - Jul 2021

      • Desktop Support Technician

        Jun 2017 - Oct 2020

      • Customer Service Engineer

        Dec 2012 - Jun 2017

  • Licenses & Certifications

    • Comptia security+

      Comptia
      Apr 2019