Experience

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  Sitel

  Sept 1996 - Jun 1998

  Account executive - outsourced comms agency

  Campaign management of outsourced communication solutions

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  Banctec & dataforce uk

  Jun 1998 - Jun 2004

  Client director - direct marketing agency

  Leading implementation of complex CRM strategies and managing a team providing best in class client management to a portfolio of high profile clients.

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  Royal navy

  Jun 2004 - Jun 2006

  Crm strategy consultant

  Contracted full time to the Directorate of Naval Recruiting as a CRM consultant to help the organisation embed a customer-centric, insight-based approach to recruiting. This included leading a 13-person team of internal and external team members (civilians and military) to successfully design and deliver a large-scale IT integration project and process change.

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  Cabinet office

  Apr 2007 - Apr 2008

  Strategic communications advisor

  Led a high-profile programme to develop and champion a Civil Service-wide approach to employee engagement. Reporting to a group of Permenant Secretaries, this programme brought together senior stakeholders from multiple functions (HR, OD, Change and Comms) to shape and support the programme. Activities included shaping the strategic direction of the programme, a thorough needs analysis, organisation of a series of workshops to share and showcase best practice, creation of a toolkit to aid implementation and acting as a spokesperson for the programme, both internally and externally.Chair of the Government to Government Communicators Network. Show less

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  Hm treasury

  Apr 2007 - Apr 2008

  Change agent

  Part of a small, influential team operating across Whitehall consulting on best practice in performance improvement and customer-centric working practices to improve productivity.

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  British council

  Aug 2008 - Sept 2017

  Design and delivery of 1:1 coaching programmes and learner-centred, experiential workshops to multi-national participants, from both the private and public sectors, in areas including Coaching, Executive Presence, Leadership, Emotional Intelligence, public speaking, & Strategic Storytelling. - speaker at the HR Asia Summit on the topic of EQ in change - design of a two-day leadership workshop for a large hotel chain, which is now embedded in middle manager development throughout the organisation- trained the MCs for a large three-day corporate event for a multi-national company (& invited back to coach the MCs for the following two years)- designed and led a series of lunch and learn sessions on Executive Presence for audiences of 50+ in a multinational company. Sessions spanned a year and were routinely over-subscribed.- 1:1 coaching of senior leaders from industries including banking, technology and professional services - 1:1 coaching of speakers who went on to talk at global events and conferences- Designed and piloted a number of public workshops, on topics including Executive Presence, EQ, Presenting and Leadership.As Academic Coordinator I was responsible for the quality and content of the portfolio of 60+ public workshops. This included strategic planning of the suite of courses, coordination of the training team (18+ people) to review and maintain standards of course content and delivery, and coaching team members in course design and delivery. Show less

  • Assistant Director, Professional Development Centre

    Dec 2016 - Sept 2017

  • Academic Coordinator / Learning & Development Consultant

    Aug 2008 - Dec 2016
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  The presence of mind company

  Oct 2017 - now

  Founder

  Coaching and training for presence, resilience and performance, at work and beyond.As pioneers of Playful Resilience®, we help leaders and teams find creative ways to navigate the waves of change and transition, so they stay confident, coherent and connected, even when it's not all plain sailing.Using a powerful blend of evidence-based approaches from applied neuroscience and coaching psychology, coupled with up to date leadership theory, we help people discover the skills, strategies, strengths and support (in groups or 1:1) to make change happen - and make it stick.​Our services include:🔅 1:1 Executive coaching 🔆 Keynote talks; - Play your way to Resilience- Flourishing at work - Coaching for thriving - Creating a coaching culture - Presenting with presence​🔅 Group programmes (on-line and in person);- Playful Resilience® for performance - Leader as Coach- Mattering matters- Presenting with presence (F2F & Virtual)- EQ at work 🔅Experiential Team events ​🌊 Experience some 'Seriously Positive Play' with our innovative resilience board game, Not All Plain Sailing™, run with teams worldwide, or transform your team events though our engaging activities, including LEGO Serious Play!Read the latest published research from our founder; https://rdcu.be/cTCClwww.thepresenceofmindco.comwww.playfulresilience.com Show less

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  Protégé - businessmentoring

  Nov 2017 - now

  Senior consultant

  Working across all industry sectors, Protégé offers professional women the opportunity to be mentored by top executives. Through shared knowledge, experience and invaluable connections we provide women critical support in the early stages of their career.

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  Bailey balfour coach certification

  Mar 2018 - now

  Associate faculty (coach trainer and mentor coach)

  Bailey Balfour is a coaching firm, with organisations in mind and relationships at heart. We seek to inspire and develop professionals and leaders to make work better for everyone. Based in Singapore, we provide online coach training programmes, coaching services and leadership solutions to individuals and global organisations in Asia Pacific, Middle East and Europe.

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  University of east london

  May 2021 - now

  Msc marker on coaching module / guest lecturer
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  Mental health first aid (mhfa) england

  Jul 2021 - Jul 2022

  Improvement consultant (one year part-time contract role)

  Leading the design and launch of a learning and development programme to support MHFA England Instructor Members

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  Penshurst place

  Oct 2021 - now

  Advisory board member
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  Dogs trust

  Mar 2024 - now

  Leadership development specialist

  Since 1891, Dogs Trust has been working for a better future for dogs and the people who love them.As someone who loves both dogs and people, I am delighted to be supporting the senior leaders of an organisation that makes such a positive impact - so they can support the people who make that possible.My work includes embedding a coaching culture through leading the senior leadership community through a bespoke 'Leader as coach' programme, providing executive coaching to leaders, designing and delivering a tailored 360 feedback tool and design and delivery of team coaching / facilitated workshops. Show less

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  London business school

  Jul 2024 - now

  Executive coach