Experience

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  Rapidcare medical

  Jan 2003 - Jan 2004

  Medical transcriptionist

  • Coordinate with a team of 15 employees.• Responsible for transcribing reports from dictated audio files.• Demonstrated MT proficiencies in multiple report types and multiple specialties.

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  Infosys bpo

  Jan 2004 - Aug 2007

  Process executive

  • Accountable for back office work, training, reporting, scheduling conference calls, and Event management during client visit.• Scheduled regular staff training to enhance product knowledge and improving customer service.• Responsibilities include: fixing database errors, providing accurate information to BT engineers, fixing faulty lines, handling escalations, reports to all the Managers across the floor on a daily basis.• Participated in client calls regarding process updates and changes.• Redesigned process workflow for the operations team by getting inputs from other department.• Prepared a easy to use efficient hand out of KOP for the team, which significantly reduced the time taken to process the transactions.• Responsibilities in Command Center include: monitoring call flow, unattended calls, breaks, reporting and handling escalations. • Maintained break schedules for employees in voice process.• Perform new hire training for the team as well as mentor incoming staff within the department. Show less

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  Deutsche bank

  Aug 2010 - Mar 2018

  • Established robust management techniques ensuring data collection's adequacy, accuracy, and legitimacy.• Implemented secure and efficient comprehensive data management and analysis procedures, prioritizing technical precision.• Elevated team performance, achieving a remarkable increase in First Time Resolution (FTR) from 50% to 90% via outbound calls and strategic utilization of chat facilities, recognized with a Recognition Award in 2016/2017.• Orchestrated seamless onboarding for 4000+ new hires, ensuring meticulous accuracy in payroll-related inputs for Legal entities, Locations, and other pertinent changes, earning a Spot Award in August 2015.• Significantly expedited processes for the UK & US regions by developing Excel formula sheets, creating surplus capacity within the team, recognized with a Spot Award in August 2013.• Successfully managed 3000+ background screening checks for the US and UK regions, offering pivotal support during high volumes to the UK reference and Indian Generalist teams, acknowledged with a Spot Award in October 2010. Show less

  • Team Manager (HR Direct)

    Apr 2016 - Mar 2018

  • Senior Analyst (Data Management)

    Apr 2013 - Mar 2016

  • Analyst (Onboarding)

    Aug 2010 - Mar 2013
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  Schneider electric

  Mar 2018 - Dec 2020

  Assistant manager (human resources greater india)

  • Spearheaded the implementation of ServiceNow, elevating the employee experience and recognized as a passionate HR Transformation Superstar in July 2018.• Guaranteed the punctual processing of reports and delivering stakeholders precise information.• Derived process enhancements through successful implementation initiatives.• Contributed to aligning business objectives by focusing on data management and enhancing reporting capabilities.KEY HIGHLIGHTS:• Elevated first call resolution from 70% to 92%, prioritizing customer satisfaction - Customer First, August 2019.• Spearheaded data quality management, slashing Late Terminations to a mere 2% in 2019.• Remarkably reduced late data changes to 4% from a previous high of 40% - Act Like Owners, October 2019.• Significantly boosted chat functionality usage from 20% to 75% in 2020, emphasizing innovation - Embrace Different, April 2020.• Successfully implemented Xactly Incent for sales employees, driving transformative change - Dare to Disrupt, May 2020. Show less

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  Koch business solutions india

  Dec 2020 - now

  Manager (hr operations)

  • Leading global efforts in regression and smoke testing for an HCM application, ensuring comprehensive testing coverage for enhanced system reliability.• Collaborating seamlessly with Data, Security, and HRIT teams to guarantee the flawless execution and completion of testing activities, achieving a 100% success rate.• Recently integrated Ceridian Dayforce with the Infor HCM application, earning a Spot Award in July 2021 for the successful execution and impact on operational efficiency.• Actively supporting the Koch Recruiting capabilities team in creating test scripts and conducting functional testing for the Avature system, contributing to continuously improving recruiting capabilities.KEY HIGHLIGHTS:• Streamlined processes, minimizing handoffs, and ensuring swift turnaround time, acknowledged with a Spot Award in April 2021.• Implemented task autocreation for Payroll-related activities, significantly cutting down on manual effort.• Introduced automation for Position validation, resulting in a reduction of 105 manual hours per month.• Developed comprehensive Regression scripts for the new Avature system by collaborating with Recruiting, Sourcing, Supervisors, and HRBP, recognized with a Spot Bonus in December 2022. Show less