Experience

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  Arizona bridge to independent living- abil

  Aug 2002 - Nov 2008

  Personal care attendant

  Provided 1:1 supervision for safety and assistance to the client in activities of daily living to maintain the client in their home. Follow Client Plan of Care as written, requesting updates and modifications based on clients needs. Clearly document all aspects of services provided.Maintain a high degree of honesty and integrity at all times.Transport client as needed. Acquire and maintain all required training's to properly serve client. Perform all aspects of job safely and using good judgement.Maintain privacy and confidentiality of clients and families. Communicate openly and respectfully with client, family, supervisors, and coworkers.Tasks included: bathing, assisting with bathroom needs, cooking, feeding, light housekeeping, and transportation. Show less

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  Cypress homecare solutions

  Nov 2008 - Nov 2009

  Personal care attendant

  Provided 1:1 supervision for safety and assistance to the client in activities of daily living to maintain the client in their home. Follow Client Plan of Care as written, requesting updates and modifications based on clients needs. Clearly document all aspects of services provided.Maintain a high degree of honesty and integrity at all times.Transport client as needed. Acquire and maintain all required training's to properly serve client. Perform all aspects of job safely and using good judgement.Maintain privacy and confidentiality of clients and families. Communicate openly and respectfully with client, family, supervisors, and coworkers.Tasks included: bathing, assisting with bathroom needs, cooking, feeding, light housekeeping, and transportation. Show less

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  All valley home health care & nursing

  Nov 2009 - Sept 2013

  Personal care attendant

  Provided 1:1 supervision for safety and assistance to the client in activities of daily living to maintain the client in their home. Follow Client Plan of Care as written, requesting updates and modifications based on clients needs. Clearly document all aspects of services provided.Maintain a high degree of honesty and integrity at all times.Transport client as needed. Acquire and maintain all required training's to properly serve client. Perform all aspects of job safely and using good judgement.Maintain privacy and confidentiality of clients and families. Communicate openly and respectfully with client, family, supervisors, and coworkers.Tasks included: bathing, assisting with bathroom needs, cooking, feeding, light housekeeping, and transportation. Show less

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  Md home health/md home assist

  Sept 2013 - Jan 2016

  Personal care attendant

  Provided 1:1 supervision for safety and assistance to the client in activities of daily living to maintain the client in their home.Attended my clients daily job (YELP) where I went through the training's with him to ensure the tasks of a sales and customer service position were met. Follow Client Plan of Care as written, requesting updates and modifications based on clients needs. Clearly document all aspects of services provided.Maintain a high degree of honesty and integrity at all times.Transport client as needed. Acquire and maintain all required training's to properly serve client. Perform all aspects of job safely and using good judgement.Maintain privacy and confidentiality of clients and families. Communicate openly and respectfully with client, family, supervisors, and coworkers. Show less

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  Sitelock

  Feb 2017 - Dec 2022

  • Managed a team of 12+ support agents and oversaw their daily activities. • Coached the team to improve their performance on important metrics such as QA (Quality Assurance) scores, NPS (Net Promoter Score), ticket SLAs (Service Level Agreements), and product setup SLAs. • Maintained a high level of service by achieving an average SLA of 95% for malware setups, 95% for WAF (Web Application Firewall) configurations, and 93% for malware cleans, which exceeded the 80% KPI (Key Performance Indicator) for the year. • Collaborated with the QA team to ensure that the support agents had the necessary education, communication skills, and troubleshooting skills to resolve technical issues related to the network, FTP (File Transfer Protocol), and hosting environments that affected product functionality Show less • Supplied Tier I support and implementation for WAFs and malware scanners, while educating consumers on the importance of having a comprehensive cybersecurity defense system. • Assessed common and complex issues associated with FTP (File Transfer Protocol), DNS (Domain Name System), and network connectivity/hosting issues. • Manually installed SSL (Secure Socket Layer) certificates on WAFs. • Mentored and trained support reps to ensure they had the proper troubleshooting knowledge and techniques to succeed. • Researched new malware strains to create rules within the WAF, ensuring bad bots and scripts were properly blocked. Show less • Supplied inspiration, enablement/training, and quality assurance to drive sales performance to the next level, while managing change in a highly growth-driven, dynamic environment.• Directed partners and resellers with SMB and mid-market clients through their onboarding with SiteLock’s cybersecurity portfolio.• Evaluated consumer requirements, hosting environment, and network ecosystem to complete onboarding goals/SLA effectively.• Managed implementations/product configurations through discovery and client requirements to define the project’s success.• Owns and manages project progress after the onboarding process has been started and attends scheduled follow-ups until the implementation has been completed in the timeline set. Show less

  • Team Lead, Support Analyst

    Sept 2021 - Dec 2022

  • Support Analyst / Team Trainer

    Oct 2017 - Sept 2021

  • Account Manager

    Feb 2017 - Oct 2017
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  Deluxe

  Dec 2022 - Oct 2023

  Project analyst, operations

  • Created and managed Virtual Data Rooms (VDRs) to share files securely. • Reported to the Director of Mergers and Acquisitions (via the Project Management Office) in managing internal projects, including 3 divestitures. This involved using Excel to track due diligence questions from buyers and sellers and using graphs to monitor progress. • Scheduled meetings and working sessions with Subject Matter Experts for internal projects. These sessions provided time to answer due diligence questions and update the tracker. • Supported Project Managers in ramping down or closing businesses by using SmartSheet to track the progress of tasks that needed completion Show less

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  Fulcrum consulting, lrs

  Dec 2022 - Oct 2023

  Consultant
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  Bold new direction

  May 2025 - now

  Project manager