Experience

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  Vc erp consulting

  Jun 2018 - Nov 2018

  .net trainee

  Left because of medical issues

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  Fuji silvertech

  Nov 2021 - May 2023

  Sap support executive

  • Acted as the primary point of contact for internal users, providing timely and effective support to address technical issues and inquiries.• Demonstrated exceptional customer service by addressing user concerns promptly and maintaining a high level of user satisfaction.• Adhered to established IT support procedures, guidelines, and best practices, ensuring consistency in providing high-quality support to internal teams.• Thoroughly analyzed incoming support tickets to understand the nature and complexity of reported issues.• Collaborated closely with cross-functional teams to validate system changes, ensuring they met user requirements and were free of defects before deployment.• Developed query-based reports and Crystal Reports using SAP Business One's reporting tools to meet specific user information needs.• Managed and monitored a set of daily automated reports, ensuring their accurate generation and timely distribution. Show less

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  Mindquad solutions

  May 2023 - Aug 2023

  Associate technical consultant

  • Address user inquiries and troubleshoot issues, providing timely support.• Design, configure, and customize SAP B1 modules to align with client business processes.• Develop comprehensive functional specifications for customizations and enhancements.• Configure SAP B1 system settings, workflows, alerts, and reports to meet client-specific needs• Conduct system testing to ensure the accuracy and reliability of configured solutions• Perform system validation to ensure adherence to business requirements.• Provide end-user training to ensure effective utilization of SAP B1 features and functionalities• Create user manuals and training materials to facilitate knowledge transfer.• Collaborate with project managers to ensure projects are delivered on time and within scope• Work on internal SAP B1 tickets issued to me and work on them to achieve the required results. Show less