Experience

• 

  Lockheed martin

  Aug 2006 - Jan 2010

  Polymer chemist/chemical engineer

  • Completed 150+ laboratory requests annually in support of all R&D, engineering & production programs within Lockheed Martin Missiles & Fire Control. Laboratory requests focused in failure analysis & unknowns identification using a variety of analytical techniques, including thermal analysis, surface chemistry and spectroscopy. • Served as project manager for numerous of capital acquisition projects, including a $200K+ laboratory infrastructure improvements as well as multiple instrument purchases, each over $50K.• Analyzed numerous technologies in support of the development of a novel suite of sensors for military applications.• Directly supervised one summer intern 2007 & 2009, providing daily direction and formal reviews. Show less

• 

  Ge

  Jan 2010 - Aug 2012

  Lead engineer/technologist

  • Promoted from Advanced Engineer/Technologist in April 2012• Completed and oversaw analytical laboratory testing, equipment maintenance, & method development/validation in support of all manufacturing, customer support, and R&D activities.• Guided optimization of ultrafiltration membrane testing process using Lean methodology, which resulted in decrease in sample processing time.• Revised laboratory test request process, resulting in a standardized process which increased test request throughput and effiency in sample tracking.• Implemented in-house bacterial monitoring process for facility water sources, which provided necessary compliance to federal and quality standards.• Utilized DMAIC/Lean methodology to reduce material and labor costs related to analytical equipment calibration and validation process. Process improvement activities yielded a 50% reduction in both material and labor costs related to the calibration process.• Delivered cost savings of $100K+ annually through the transfer & improvement of an analytical test method for regulatory compliance for food contact membrane manufacturing.• Provided daily supervision and direction for 3 laboratory technicians; provided supervision and performance reviews for 1 laboratory technican. Show less

• 

  Target

  Sept 2012 - now

  * Lead & develop team of Senior Business Partners, focused on staffing-related process ownership & initiative implementation for Target customer contacts centers. People leadership tasks include regular 1:1 meetings, completing performance reviews, as well as providing coaching & development.* Developed and implemented a comprehensive staffing strategy for credit customer contact centers, focused on diversifying work placement globally & increasing flexibility to pivot agents to key areas as needed. * Orchestrated numerous staffing-related initiatives, including establishment of a fraud prevention capability at a third-party vendor; creation and implementation of processes to relocate contact center agents to new contact centers; establishment of new reporting tools to track contact center network headcount and leader ratios.* Established and maintained strong partner relationships with key stakeholders including contact center leaders, Finance, Workforce Management, HR, Talent Acquisition and Technology teams.* Sought after facilitator for large team events including panel discussions, development trainings, and SVP-level all-team meetings. Show less ● Focused on providing complex data analysis and reporting for Target.com Guest Services, Guest Relations and Gift Card service centers, supporting each service center across multiple locations. ● Provided timely ad hoc analysis and reporting on an as needed basis to directors, senior directors and VPs within the organization. Sample projects include analysis of time of proficiency for service center employees; evaluation of various staffing models within the service centers; creation and validation of units per hour productivity metric for service centers. ● Designed numerous data visualizations in Domo to provide operational reporting/metrics for team managers/senior managers/directors, focused on service center key metrics including handle time, net promoter score and quality. ● Compiled and published daily/weekly recaps of key operational metrics during each holiday shopping season. Key metrics & analysis focused on contact volume across all channels, insights into top guest contact drivers, and net promoter score insights. ● Created operational and logistical frameworks to intake and prioritize data analyst project requests. Also implemented Agile methodology to regularly review and prioritize requests, as well as track project progress/completion. ● Successfully onboarded and supervised two entry level data analysts for 6-month work experience. Work included creating a detailed proposal for leadership, developing training plans for each analyst, conducting training, and providing hands-on support while also providing requested analysis requests to service center leaders. Show less • June 2015 – Present: Served as senior business partner on the Workload and Productivity Team within Store Operations, focusing on implementing labor standards in all 1800+ Target stores. Implementation work included successful completion of user acceptance testing of new software, development of communication and training materials for field leaders, and creation of new productivity reporting for field leaders. After successful implementation, my efforts are focused on development of productivity reporting and process improvements to drive greater productivity within stores. • Oct 2014 – June 2015: Served as the Instocks process owner, responsible for all facets of on-hand inventory integrity processes, used by 1800+ Target stores. Within this role I regularly led process improvement efforts using DMAIC methodology to provide payroll and time savings in the Instocks work center, including the design and execution of a process enhancement focused on data integrity to all 1800+ Target stores. Show less • Led development of dashboard to track supply chain capacity KPIs for distribution center network. Successful use of dashboard during 2013 fall season resulted in increased efficiencies in distribution centers and decreased intervention from HQ distribution teams.• Key member of the Target Canada S&OP cross–functional team, creating and maintaining numerous reporting tools to provide short-term and long-term views of supply chain plan/forecast/actual inventory. Reporting tools and analysis results were regularly presented to senior leaders in Merchandising, Distribution, Finance, Transportation and Stores, allowing for quick decision making and the reduction of total inventory within the supply chain.• Improved processes to access and analyze large data sets from Manhattan warehouse management system and SAP, which decreased processing time and increased throughput for data requests.• Received award from SVP of Distribution in recognition of extensive analysis and reporting support for Target Canada Distribution initiatives. Show less

  • Senior Manager - Resource Strategy

    Jul 2021 - now

  • Senior Data Analyst

    May 2018 - Jul 2021

  • Senior Operations Analyst

    Oct 2014 - May 2018

  • Senior Supply Chain Analyst

    Sept 2012 - Oct 2014
• 

  A practical wedding

  Jan 2016 - Dec 2016

  Writing fellow

  • Produced 15 unique pieces of written content in a variety of formats, including personal essay, sponsored content, and open thread. • Regularly interfaced with senior leadership, including editor-in-chief and chief revenue officer on assigned projects.• Completed all assignments and edits within deadline.