Experience

• 

  Healthcare computing ltd

  Jan 2018 - Jan 2020

  • IT Support Technician

    Mar 2019 - Jan 2020

  • Apprentice IT Support Technician

    Jan 2018 - Mar 2019
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  Healthcare computing ltd

  May 2020 - Aug 2023

  Working in a 2nd line Support role to support over 700 GP practices in the south of England on a team of 6 2nd Line Members. Regularly investigating and resolving cyber security alerts. Serving as a point of technical escalation for service management and the 1st line team.Cyber security solutions used include MDE, Microsoft Defender, Sophos and McAfee. Networking technologies used include Sonicwall Firewalls and Access points, Fortinet Switches.Provided local IT support for most NHS applications and as a middle man for liaising with 3rd parties to resolve issues with 3rd party applications.Served as a key member of the 1st point of technical escalation for Internal IT requests and support incidents while monitoring and maintaining compliance across all devices within the company. This included deploying new approved applications via Intune and adding them into the scope of compliance monitoring.Monitored backups for all GP surgeries and support serves via Microsoft DPM. Performed restores as required. Show less

  • 2nd Line Service Desk Technician

    Nov 2022 - Aug 2023

  • Deputy Service Manager

    May 2021 - Nov 2022

  • Senior IT Support Technician

    May 2020 - May 2021
• 

  Grapevine | it & comms

  Aug 2023 - Jun 2024

  2nd line technical support analyst

  2nd Line Engineer to support the implementation and maintenance of Fixed line services and Local IT network setups along with computer and application support. Working regularly with Watchguard firewalls, Draytek routers, Draytek APs, Unifi switches, routers and APs and in varying levels and configurations of microsoft 365 tenancies and domains primarily on Windows devices.

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  Solace global

  Jun 2024 - now

  Soc analyst

  24x7 SOC Analyst Role.