Josh Mead

Josh mead

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location of Josh MeadDubai, United Arab Emirates
Followers of Josh Mead2000 followers
  • Timeline

  • About me

    Customer Service Manager at Wrist Ship Supply | Driving Excellence in Client Experience and Team Leadership

  • Education

    • The new indian school bahrain

      -
    • Indian school salalah

      -
    • Don bosco high school matunga

      -
    • M.m.k college mumbai

      2007 - 2010
      Bachelor’s degree business administration and management, general
    • Gems education

      -
  • Experience

    • Almoayed wilhelmsen ltd

      Oct 2014 - Aug 2016
      Logistics & freight sales executive

      • Driving client acquisition efforts to support business development and growth. • Conducting meetings, calls, and in-depth discussions with prospective clients to build strong relationships. • Managing import and export shipment inquiries with efficiency and attention to detail. • Preparing customized quotations tailored to client needs and business objectives.

    • Great lakes dredge & dock corporation

      Aug 2016 - Sept 2017
      Regional logistics supervisor & material coordinator

      • Independently managed end-to-end logistics operations across the Middle East. • Successfully coordinated shipments between local and international locations to ensure seamless supply chain operations. • Partnered with clearing and customs agents to facilitate timely and efficient deliveries. • Negotiated with local and international freight forwarders to secure competitive pricing and optimize logistics costs.

    • Epic marine w.l.l. @bahrainshipchandler

      Sept 2017 - Aug 2021

      • Driving sales and lead generation efforts, including business development and client acquisition on a local and international scale. • Managing procurement processes for local and international purchasing to optimize supply chain efficiency. • Overseeing overall company operations with a strategic focus on increasing sales and fostering sustainable growth. • Leading HR functions, including recruitment, onboarding/offboarding, visa and CPR applications, and compliance with LMRA and GOSI requirements. • Streamlining administrative processes to enhance operational efficiency. • Supervising logistics operations to ensure timely and cost-effective delivery. • Instrumental in the successful establishment of the company, contributing to its foundational growth. • Conducting quality control assessments and vendor evaluations to maintain high operational standards. • Implementing comprehensive staff training programs on product knowledge, industry best practices, and health and safety standards. Show less

      • General Manager - Ship Supply

        Jan 2019 - Aug 2021
      • Sales Manager - Ship Supply

        May 2018 - Aug 2021
      • Boarding & Logistics Supervisor - Ship Supply

        Sept 2017 - Aug 2021
    • Wrist ship supply

      Aug 2021 - now

      • Overseeing daily operations of the sales team to ensure seamless performance and goal achievement. • Strategically planning and scheduling to optimize team productivity and resource allocation. • Actively addressing team feedback, resolving conflicts, and maintaining a positive work environment. • Promoting collaboration and teamwork to drive success and innovation. • Leading inter-departmental meetings to align efforts and enhance cross-functional productivity. • Engaging with customers through facilitation and participation in key meetings. • Identifying and securing new sales opportunities, guiding prospects through onboarding to become valued customers. Show less • Acting as the primary point of contact for managing client accounts and ensuring exceptional service. • Building and maintaining strong relationships with clients locally and internationally to foster long-term partnerships. • Preparing tailored quotations and negotiating contracts to align with client needs and objectives. • Coordinating seamlessly between client offices and logistics teams to ensure timely and accurate deliveries. • Conducting business reviews to evaluate account performance and identify opportunities for growth and improvement. • Leveraging data analysis and sales insights to develop strategic solutions that drive business growth. • Producing detailed account status reports to keep stakeholders informed and aligned. • Resolving client issues and claims promptly, maintaining high levels of customer satisfaction. Show less

      • Customer Service Manager

        Jan 2025 - now
      • Team Leader - Ship Supply

        Sept 2023 - now
      • Account Manager - Ship Supply

        Aug 2021 - now
  • Licenses & Certifications

    • Diploma in material management

      Welingkar institute of management
      Jul 2016
    • Human resources foundations

      Linkedin
      Apr 2020
      View certificate certificate
    • Iata cargo introductory course

      Iata training
      Jan 2012
    • Diploma in marketing management

      Welingkar institute of management
      Jul 2011
    • Managing logistics

      Linkedin
      Apr 2020
      View certificate certificate
    • Standard of training and certification of watch keeping (stcw)

      The shipping corporation of india ltd.
      Jan 2007
    • Winning back a lost customer

      Linkedin
      Apr 2020
      View certificate certificate
    • Creating a positive and healthy work environment

      Linkedin
      Apr 2020
      View certificate certificate
    • Be a better manager by motivating your team

      Linkedin
      Apr 2020
      View certificate certificate
    • Listening to customers

      Linkedin
      Apr 2020
      View certificate certificate