
Timeline
About me
Customer Service Manager at Wrist Ship Supply | Driving Excellence in Client Experience and Team Leadership
Education

The new indian school bahrain
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Indian school salalah
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Don bosco high school matunga
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M.m.k college mumbai
2007 - 2010Bachelor’s degree business administration and management, general
Gems education
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Experience

Almoayed wilhelmsen ltd
Oct 2014 - Aug 2016Logistics & freight sales executive• Driving client acquisition efforts to support business development and growth. • Conducting meetings, calls, and in-depth discussions with prospective clients to build strong relationships. • Managing import and export shipment inquiries with efficiency and attention to detail. • Preparing customized quotations tailored to client needs and business objectives.

Great lakes dredge & dock corporation
Aug 2016 - Sept 2017Regional logistics supervisor & material coordinator• Independently managed end-to-end logistics operations across the Middle East. • Successfully coordinated shipments between local and international locations to ensure seamless supply chain operations. • Partnered with clearing and customs agents to facilitate timely and efficient deliveries. • Negotiated with local and international freight forwarders to secure competitive pricing and optimize logistics costs.

Epic marine w.l.l. @bahrainshipchandler
Sept 2017 - Aug 2021• Driving sales and lead generation efforts, including business development and client acquisition on a local and international scale. • Managing procurement processes for local and international purchasing to optimize supply chain efficiency. • Overseeing overall company operations with a strategic focus on increasing sales and fostering sustainable growth. • Leading HR functions, including recruitment, onboarding/offboarding, visa and CPR applications, and compliance with LMRA and GOSI requirements. • Streamlining administrative processes to enhance operational efficiency. • Supervising logistics operations to ensure timely and cost-effective delivery. • Instrumental in the successful establishment of the company, contributing to its foundational growth. • Conducting quality control assessments and vendor evaluations to maintain high operational standards. • Implementing comprehensive staff training programs on product knowledge, industry best practices, and health and safety standards. Show less
General Manager - Ship Supply
Jan 2019 - Aug 2021Sales Manager - Ship Supply
May 2018 - Aug 2021Boarding & Logistics Supervisor - Ship Supply
Sept 2017 - Aug 2021

Wrist ship supply
Aug 2021 - now• Overseeing daily operations of the sales team to ensure seamless performance and goal achievement. • Strategically planning and scheduling to optimize team productivity and resource allocation. • Actively addressing team feedback, resolving conflicts, and maintaining a positive work environment. • Promoting collaboration and teamwork to drive success and innovation. • Leading inter-departmental meetings to align efforts and enhance cross-functional productivity. • Engaging with customers through facilitation and participation in key meetings. • Identifying and securing new sales opportunities, guiding prospects through onboarding to become valued customers. Show less • Acting as the primary point of contact for managing client accounts and ensuring exceptional service. • Building and maintaining strong relationships with clients locally and internationally to foster long-term partnerships. • Preparing tailored quotations and negotiating contracts to align with client needs and objectives. • Coordinating seamlessly between client offices and logistics teams to ensure timely and accurate deliveries. • Conducting business reviews to evaluate account performance and identify opportunities for growth and improvement. • Leveraging data analysis and sales insights to develop strategic solutions that drive business growth. • Producing detailed account status reports to keep stakeholders informed and aligned. • Resolving client issues and claims promptly, maintaining high levels of customer satisfaction. Show less
Customer Service Manager
Jan 2025 - nowTeam Leader - Ship Supply
Sept 2023 - nowAccount Manager - Ship Supply
Aug 2021 - now
Licenses & Certifications

Diploma in material management
Welingkar institute of managementJul 2016- View certificate

Human resources foundations
LinkedinApr 2020 
Iata cargo introductory course
Iata trainingJan 2012
Diploma in marketing management
Welingkar institute of managementJul 2011- View certificate

Managing logistics
LinkedinApr 2020 
Standard of training and certification of watch keeping (stcw)
The shipping corporation of india ltd.Jan 2007- View certificate

Winning back a lost customer
LinkedinApr 2020 - View certificate

Creating a positive and healthy work environment
LinkedinApr 2020 - View certificate

Be a better manager by motivating your team
LinkedinApr 2020 - View certificate

Listening to customers
LinkedinApr 2020
Languages
- enEnglish
- hiHindi
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