Experience

• 

  Triple

  Aug 2008 - Nov 2018

  • Data center manager for our location at Equinix AM2. Responsible for E2E design, implementation, maintenance and auditing. This includes customer billing and environment scaling, system availability and performance. Responsible for the creation and enforcement of policies and procedures related to all aspects of datacenter operations.• Responsible for Linux 3rd line support team consisting of 4 engineers supporting approximately 500+ servers across 100+ customers. Primary escalation channel for all Linux, virtualization and storage across all projects, datacenters and clients.• Program Manager, responsible for technical delivery, as well as primary customer interface. Responsible for E2E planning, delivery, implementation, budget, billing, testing and training. This includes project closure activities consisting of project evaluation, release & maintenance schedule, Operational KPI’s and SLA’s reporting guidelines are accepted and implemented. • Architect for all new platforms, products & services. This includes technical responses to RFI / RFP’s and business case justification for internal and external customers. • Responsible for implementation of ITIL V3 standards. Create SLA and DAP agreements with our customers as part of customer engagement process. Show less

  • Senior IT Systems Engineer

    Aug 2010 - Nov 2018

  • Intern

    Aug 2008 - Aug 2010
• 

  Google

  Dec 2018 - now

  Data center technician