Clayton Fialho

Experience

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  SuiçLab - Laboratório de manutenção e Calibração

  Jun 2003 - Dec 2004

  Intern

  As a Metrology Laboratory Trainee, I am engaged in a comprehensive learning experience that revolved around the precise world of measurement and calibration. My training encompasses a diverse array of tasks, primarily focusing on technical metrology calibration involving instruments such as calipers, micrometers, dial gauges, ring gauges, and standard blocks. This hands-on calibration process not only sharpens my attention to detail but also deepens my understanding of measurement accuracy.A significant aspect of my role involved honing my skills in creating part programs, conducting meticulous measurements, and generating comprehensive reports utilizing cutting-edge Coordinate Measuring Machines (CMMs). These advanced machines are pivotal in ensuring the exacting standards demanded by our key customers in the aviation, automotive and other sectors. By meticulously operating the CMMs, I gaining valuable insights into the critical intersections of precision and technology that underpin these industries.As a dedicated trainee, I am actively immersed myself in the intricacies of metrology practices, constantly seeking to expand my knowledge and capabilities. By embracing these learning opportunities, I am prepared myself to contribute effectively to the metrology field while upholding the high-quality standards expected by the market. Show less

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  ASM

  Jan 2005 - Jun 2006

  Technical Assessor

  Utilization of, training in, and calibration of Coordinate Measuring Machines (CMM) utilizing various software systems. Proficient in the installation, calibration, and training associated with multisensor machinery.Expertise in the calibration and upkeep of manual measuring instruments including calipers, micrometers, dial comparators, bore gauges, profile projectors, height gauges, as well as surface, form, and roughness measurement machines.Pioneered a comprehensive training initiative from the ground up, effectively eliminating the training waitlist while boosting productivity by a factor of six compared to the previous methodology. Show less

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  Hexagon Manufacturing Intelligence

  Jul 2006 - Mar 2022

  As the global lead for customer satisfaction and experience surveys, I oversee the intricate system while also directing the execution of necessary measures across diverse business units. This orchestration is geared towards ensuring a streamlined and effective cycle, as evidenced by key performance indicators such as the Net Promoter Score (NPS).Serving as the interface between Quality and Service management, I ensure the seamless integration and implementation of the company's global service management system (ServiceMax), effectively uniting it with the CRM (Sales Force.Com) and the overarching ERP.I take charge of managing the service concept for projects overseen by the Project Management Office (PMO).Additionally, I drive the structural evolution of the factory's technical support center to optimally align with various business units. This entails harmonizing technical documentation and service standards to enhance overall efficiency.Directly or indirectly, I hold responsibility for a spectrum of tasks, including meeting service requirements, coaching team members, conducting surveys, and performing audits to ensure stringent adherence to service quality standards. Show less Overseeing sales operations across distinct product lines, encompassing CMM, Vision Stationary, Portable, and Sensor systems. Managing sales teams and providing expert technical support.Efficiently generating and interpreting reports and dashboards within CRM platforms such as Confinova and SalesForce.Com.Direct involvement in the development and execution of the Business Unit's budget, while consistently updating monthly forecasts.Analyzing BCG and DPM matrices with a focus on product lines, along with periodic competitor insights updates.Delivering comprehensive sales and technical support tailored to the South American region, including thorough market analyses for each region.Skillfully managing follow-up procedures, offering technical consultation across product lines, and adeptly preparing technical and commercial proposals.Conducting impactful technical demonstrations to showcase product capabilities.Supervising the entire life cycle of Bridge, UHA, Vision, and Multisensor products, from launch to stock management, sales, and service team leadership. Show less Strategically formulating potent marketing strategies while exercising meticulous budgeting for precisely targeted initiatives, all with the aim of amplifying product visibility and nurturing substantial business growth.Expertly crafting unique brand positioning and meticulously tailoring communication channels for each distinct product line, ensuring a seamless alignment with specific market segments.Conducting thorough evaluations of market dynamics, economic indicators, and financial considerations to adeptly strategize campaigns geared towards driving the promotion of diverse products and services.Offering comprehensive technical and commercial support throughout the South American region, enriched by immersive hands-on technical demonstrations.Diligently monitoring key performance indicators (KPIs) to effectively gauge the fluid dynamics of the regional market, track product triumphs, and assess pivotal life cycle milestones (encompassing launch, inventory management, and availability of spare parts).Achieved a significant business success by securing new revenue streams, generating an impressive 4 million euros per year through the successful introduction of vision machines to the South American market.Proficient in: Marketing Strategy · Customer Service Management · Key Performance Indicator Analysis Show less Plan and develop application documents and training with technical details of software dedicated to inspection and metrological control.Develop solutions of programming at customer’s product needs, according to their peculiarities, preparing after-sales proposal and customer assistance.Conducting diagnostics, installations, as well as preventive and corrective maintenance on Stationary, Vision, and Portable Coordinate Measuring Machines.Facilitate translation of documents and training resources, collaborating directly with global factories across various locations. Show less

  • Global Service Customer Care Manager

    Jan 2017 - Mar 2022

  • Business Manager

    Mar 2015 - Mar 2019

  • Marketing and Product Manager

    Mar 2011 - Mar 2015

  • Service Application Engineer

    Jul 2006 - Mar 2011
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  Hexagon Manufacturing Intelligence

  Dec 2022 - now

  As a Global Quality Support Manager, my role revolves around ensuring uniform and exceptional product/service quality across diverse markets. I orchestrate various quality-focused activities to uphold standards, resolve issues, and drive process enhancements on a global scale. Key responsibilities include:🌍 Quality Standards: Developing and maintaining consistent global quality benchmarks and procedures.📚 Training: Organizing training initiatives to familiarize teams worldwide with quality protocols.🔍 Audits: Executing regular audits across regions to pinpoint gaps and opportunities.🛠️ Issue Management: Collaborating with local teams to troubleshoot quality concerns and implement effective solutions.📊 Data-Driven Insights: Analyzing metrics to identify trends, risks, and avenues for improvement.🔧 Continuous Enhancement: Leading cross-functional efforts to refine processes and bolster quality.🤝 Cross-Functional Collaboration: Promoting teamwork and knowledge-sharing to amplify best practices.⚖️ Risk Mitigation: Identifying and addressing potential quality risks preemptively.📝 Documentation: Maintaining meticulous records of audits, remedies, and enhancements.🌐 Regulatory Adherence: Ensuring alignment with global industry standards and regulations.🗣️ Customer-Centric Approach: Incorporating customer feedback to enhance satisfaction.🔍 Benchmarking: Evaluating industry trends and competitors for proactive improvements.🚀 Change Leadership: Guiding seamless adoption of process changes across regions.👥 Team Leadership: Supervising and mentoring a globally dispersed quality team.In essence, my role involves a strategic blend of quality assurance, problem-solving, data analysis, and global collaboration to deliver unwavering quality and customer satisfaction across international markets. #GlobalQuality #ContinuousImprovement #TeamLeadership Show less

  • Global Quality Support Manager

    Nov 2021 - now

  • Interim Quality Manager - Barcelona

    Dec 2022 - now