Liana Silina

Experience

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  ISIC - International Student Identity Card

  Oct 2007 - Jan 2008

  Customer Relationship Manager

  Guaranteed healthy profit by the means of effective interaction with the clients, serving up to 30 clients per dayDealing with customer service concerns and complaintsKeeping accurate records of clients activity, using corporate CRM systemPreparation and delivering sales presentations for the product introduction in front of the potential clients

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  FOTOPROEKT photofinishing lab

  Jul 2008 - Jan 2009

  Customer Relationship Manager

  Business development (new market entrance)Assistance in the development of promotional campaigns and participation in exhibitions organisationAcquisition of new customers, giving presentations of Company's service in front of potential clientsProviding outstanding customer service and managed client inquiresNew hires training

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  IForce Communications s.a.

  Feb 2012 - Jun 2012

  Event Manager

  • Assistance in organisation of the 7th Annual International Aviation conference • Review and participate in the negotiation of vendor and supplier contracts.Oversaw procurement of catering and audio-visual rental needs• Establishing, maintaince and enhance positive client relationships, liaising with sponsors • Delegate packs, promotional material and post event summaries preparation.• On event day, be the on-site venue representative to oversee all aspects of load-in, event set-up, show and load-out, and ensure all event needs are met (ie: health and safety, catering, labour, customer service). Show less

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  Velti

  Jun 2012 - Aug 2012

  Service operator engineer

  Assistance with running the Coca-Cola Mobile Marketing campaign “New turn with NESTEA”- Analysis of data related to customer activity & graphic visualization (Power Point, Excel)- Managing content on the social media accounts (feeds on FB, blogs)- On-line marketing platform and web page maintenance, SMS broadcasting- Providing technical assistance to the clients (SQL, hardware support) over phone, e-mail- Tracking & coordinating tasks between IT teams, client & 3rd parties

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  Uniglobal

  Nov 2012 - Apr 2014

  Key Account Sales Manager

  - Developing, negotiating and maintaining long-term contractual relationships with clients- Cold-calling sales- Processing invoicing/financial documentation and agreements for the clients- Preparing presentation documents and representing company at the conferences

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  Medtronic

  Apr 2014 - Aug 2019

  • Global Payroll vendor relations • Payroll vendor moves coordinator on client's side (global footprint)• System implementations (Payroll systems, ServiceNow, Workday, TimeOff , interfaces, etc)• Payroll Process Improvement: Working closely with Global COEs (Total Rewards, Talent Development, HR BPs , HRIS) to identify gaps in the current payroll support model and recognize future business opportunities• Assisting in the design and creation of the future delivery of HR/Payroll services (Kaizens, moving operations to SSC)• Communications lead for Payroll Community of Practice (organisation of F2F meetings, leading quarterly COP calls, creation & administration of SharePoint project site, monthly newsletters, etc) Show less • Key SME for: Payroll, Staffing & Talent Acquisition, Reporting, Customer Satisfaction, On-boarding• PoC for employees on a wide range of questions related to Medtronic global, regional & country HR policies and procedures and benefits, employment terms and conditions; HR systems and programs• Monthly payroll processing (Nordics, Czech rep, Switzerland)• Pro-actively working on an efficient info flow between HR Partners and other parties • Data Administration (hiring, personal and job data changes, leaves, terminations, benefits)• Preparation of letters, contracts, correspondence, forms and other HR related documents• “Staffing” sub-team coordinator: Assisting in recruitment &Training of new colleagues• Developing work instructions, process documents and communications• Execution and coordination of tools testing Show less

  • Operations & Project Coordinator (Payroll)

    Apr 2017 - Aug 2019

  • HR Representative

    Apr 2014 - Apr 2017
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  Accenture

  Sept 2019 - Apr 2020

  Payroll Delivery Team Lead

  Team lead of 5 payroll specialists Managing current payroll process for ACCN client, with the goal to identify gaps and stabiliseoperations- Leading the Payroll Operations team (scope: Dutch payroll for the client). Ensure appropriate workload allocation, sharing of knowledge, review performance and instill a culture of continuous improvement and outstanding customer service.- Co-ordinating day-to-day payroll activities to ensure practical knowledge and smooth running of the service- In liaison with the HR Information Systems Team driving interface implementations and process automation- Managing relations with the payroll provider- Main point of contact for the client (outsourced payroll): status updates, SLA reviews, compliance, finance support- Systems: SuccessFactors, ServiceNow, Workforce, local benefits tool Show less

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  Siemens

  May 2022 - Dec 2022

  Working in close alignment with the internal customers across the globe to find the best solution for a smooth project execution and implement their projects successfully. Part of PMO office.Projects: cetnralisation of services, HR analytics (Power BI, Tableau), co-ordination of annual activities The Werner von Siemens Award acknowledges employee achievements that have a positive impact on Siemens business, company culture, and society.Technology with purpose recognizes teams or individuals who make an outstanding contribution to innovation in technologies which are addressing society's most pressing challenges and thus transforming the everyday.

  • Project Manager

    May 2020 - Dec 2022

  • Category Coordinator Technology

    May 2022 - Oct 2022
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  Allianz Technology

  Jan 2023 - now

  Sr HRIT Project Manager

  Service Manager and Project Manager. Responsible for project delivery A-Z and customer-provider relationship. Migrated 3rd party application to Azure Cloud in 3 monthsCoordinated new (payroll) application developmentResponsible for Service Delivery for 5 applications totalPersonnel and Budget planning (500k+ EUR budgets)