Veo Kearns

Experience

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  First American

  Oct 1993 - Aug 1997

  Acquisitions Data Analyst, Customer Service Representative

  • Liaison between sales department and mortgage companies • Facilitated the receipt of electronic data files• Reviewed and analyzed electronic data files for data integrity• Wrote program specification requests for editing electronic data files• Conducted real estate tax research via telephone, files, microfiche, CD ROM's

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  Celtic Online Support, Outsourcing Company

  Dec 1998 - Dec 1999

  Administrative Assistant

  • Verified applications and exam scores for UNIX Authorized Resellers• Coordinated quarterly event registrations for 250+ people via MS Access• Prepared weekly mass mail-outs including kit-building and shipping• Wrote project and task procedures

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  Helix Electric

  Dec 1998 - Jun 1999

  Project Assistant, Human Resources Coordinator

  • Pre-interviewed candidates and assisted them with application and orientation procedures• Processed time-cards for 200+ employees weekly• Created change order memos and produced electrical panel labels for commercial job sites• Served as office receptionist and assistant

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  Volt

  Jan 2000 - Jun 2001

  Executive Assistant to Regional Manager

  • Reconciled P&L statements and expenditure listings• Assisted in the creation and editing of sales proposals• Coordinated training events and meetings

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  Liberty Mutual Insurance

  Nov 2001 - Jun 2002

  Insurance Payment Processor

  • Evaluated medical invoices utilizing medical coding and workers compensation fee scheduling• Submitted requests to doctors for medical reviews to ascertain medical necessity of treatment• Corresponded with attorneys regarding claim status and medical treatment

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  Volt

  Aug 2002 - Mar 2005

  Personnel Assistant to Recruiters

  • Pre-interviewed candidates and assisted them with application and orientation procedures• Reviewed and recommended resumes to recruiters based on position requirements• Administered manual and computerized skills evaluations

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  CBS Interactive

  Apr 2005 - Jun 2015

  Executive Assistant

  • Supported 2-3 executives simultaneously, including those working in remote offices• Event planning and execution, up to 150+ participants: agenda, venue, catering, contracts• Reduced annual team meeting/event cost by 17% in 2010, 21% in 2011, 15% in 2015• Coordinated all domestic and international travel: visas, flights, transportation, accommodations• Traveled 1-2 times per year for event planning and management• Completed expense reports and managed spending based on budget constraints• Entrusted with highly confidential information• Managed executives' calendars and scheduling• Edited content and graphics for proposals and presentations• Sourced executive assistant applicants including resume reviewing and pre-interviewing• Trained newly hired assistants for other departments• Sought after to fill in for assistants who were out on vacation or on leave• Wrote project and task procedures as well as training guides• Proficient in MS Outlook, Excel, Word, PowerPoint, and Google Mail, Calendars, Documents• Experience with Salesforce, Oracle2014-2015 Zack Rogers, SVP Revenue Strategy & Operations2014-2015 Jason White, VP & GM Programmatic Revenue2007-2014 Sean Murphy, SVP & GM Download.com & CNET Content Solutions2010-2011 Jennifer Vescio, VP Business Development2009-2010 Kathryn Kulik, SVP Media Sales2005-2007 Mike Kisseberth, SVP Corporate Sales & Operations2005-2007 Carter Brokaw, VP Corporate Sales2005-2006 Philip Kramer, VP Category Development Show less

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  Sierra College

  Sept 2015 - Jan 2019

  • Managed library operations and circulation services.• Provided top-notch customer service to library patrons, faculty, and staff.• Ensured appropriate staffing: hired, trained, and supervised student employees.• Monitored the use of library computers and office equipment, ensured functionality.• Forecasted student employee costs and assisted in the management of library budgets.• Wrote and maintained documentation for library processes and procedures.• Managed circulation database: assessed fines, updated patron accounts. Show less • Modeled and aided in the development of strategies for college success• Guided mentees through college processes: advising, registration, graduation, transfer• Referred mentees to campus resources: counseling, mental health services, financial aid, tutoring• Collaborated with faculty and staff to create a community network for mentees• Assisted mentees with developing supportive academic and interpersonal relationships• Encouraged mentees’ campus involvement in workshops, events, and clubs• Promoted Sierra College and the RISE program to the community• Created and conducted workshops for RISE students• Attended campus and community events Show less • Circulation Desk customer service at the Nevada County Campus Library• Checked books in/out, shelved books, read shelves for inventory• Prepared new books and periodicals for cataloging• Answered general inquiries and guided students to the proper campus resources• Aided Reference Librarians in the creation of educational, eye-catching book displays• Assisted students with general computer use and website functionality/navigation• Organized and proctored distance learning and make-up exams, quizzes• Handled cash transactions for the collection of fines and book sales• Requested book loans from other libraries Show less

  • Library Assistant, Nevada County Campus

    Jun 2017 - Jan 2019

  • Temporary Library Assistant

    Feb 2017 - Jun 2017

  • Student Peer Mentor (RISE Program)

    Aug 2016 - Jan 2017

  • Student Office Assistant & Tutor

    Feb 2016 - Jan 2017

  • Student Library Assistant

    Sept 2015 - Jan 2017
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  Billings Chiropractic, Inc.

  Feb 2019 - Nov 2019

  Front Office Assistant

  • Provided top-notch, caring service for patients in a busy, multitasking environment.• Handled multi-line phones, checked patients in/out, and collected/posted payments.• Performed clinical duties: rooming patients, administering supplements, etc.• Performed various administrative office duties and problem-solving.• Prepared reports and maintained confidential filing system.• Kept lobby and treatment rooms clean and neat.

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  Outlaw Soaps, Inc

  Nov 2019 - Feb 2021

  • Began as fulfillment associate and production assistant in the warehouse.• Provided fast, accurate, and personal customer satisfaction for a rapidly growing, eCommerce start-up.• Created and cultivated online, social-media brand personality via Facebook, Instagram, and Twitter.• Moderated social media pages and groups to ensure brand and online standards were met.• Applications: Gorgias, NapoleonCat, Shopify, ClickUp, Airtable, Zendesk, Sprout, Notion, ShipBob.• Ensured appropriate staffing: hired, trained, and coached Customer Satisfaction Enthusiasts. Show less

  • Customer Satisfaction Manager (Remote)

    May 2020 - Feb 2021

  • Customer Satisfaction Enthusiast (Remote)

    Jan 2020 - May 2020

  • Fulfillment Associate & Production Assistant

    Nov 2019 - Jan 2020
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  WebstaurantStore

  Feb 2021 - Jul 2021

  Customer Solutions Specialist (Remote)

  • Provide friendly, efficient, and accurate solutions for commercial and residential consumers.• Communicate via email, live chat, and phone with the goal of customer loyalty and increased sales.• Utilize best practices when problem-solving and provide strategic solutions within business model.

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  Robert Half

  Jul 2021 - Nov 2021

  Document Clerk at Kofile Preservation

  • Preserved centuries-old records, certificates, and books utilizing proper tools and techniques.• Ensured quality control standards and accuracy of completed documents and projects.• Logged new projects into inventory to confirm scope of work and supply/staffing needs.

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  Nevada Rural Housing Authority

  Nov 2021 - Aug 2022

  Special Programs Coordinator

  • Managed rental assistance programs serving special populations (e.g., veterans, disabled).• Processed and determined eligibility within local and federal guidelines; ensured program requirements were met.• Communicated regularly with applicants, participants, landlords, peers, and external community partners.• Facilitated and maintained all electronic and hard-copy documentation and files.

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  Tempest

  Sept 2022 - Aug 2023

  Executive Assistant

  • EA to Michael Levit, CEO and Sean Murphy, COO.• Event planning, calendar management, travel coordination, vendor relations.

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  Century Casino Cape Girardeau

  Oct 2023 - now

  Revenue Audit Clerk at The Nugget Casino and Resort

  • Auditing daily promotional player adjustments (free play) to ensure accuracy and balance; investigating variances and suspicious activity. • Preparing Minimum Internal Control Standards (MICS) testing and reports to ensure Nevada Gaming Control Board requirements are being met.