Julie Counterman

Experience

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  Summit Plaza Video

  Nov 1988 - Mar 1992

  Assistant Manager

  Responsible for all aspects of running a small retail store. Managed a staff of 3-4. Planning and ordering, worked directly with vendors.

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  Blockbuster Video

  Mar 1992 - May 1994

  Assistant Manager

  All aspects of management of high volume retail store. Managed staff of 6-8. Customer Service and support for multiple stores in a 2-county area. Record keeping for each shift. Hiring, firing, and directing staff.

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  University of Akron

  May 1994 - Aug 2000

  Administrative Assistant

  Administrative services for 20+ professors and 300+ grad students. Utilized desktop database program (MS Access) to maintain admissions for graduate program.Personal contact with all prospective incoming students. Created computerized testing program for a required course University-wide; programming and entering of all data for many variations of test.Provided technical assistance for all departmental users in Word Processing packages, Microsoft Office Suite and WordPerfect

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  SummaCare Health Plan

  Aug 2000 - Jan 2007

  Help Desk Administrator Levels I, II, and III

  Set up and administration of Help Desk from its inception. Use of Track It as help desk tracking software. Ghosting machines (Symantec Ghost)Troubleshooting from machine to networking levels. Active Directory utilization. Documentation of all help desk procedures. Training, teaching and mentoring of many different help desk personnel. Responsible for working with interns every year. Many applications listed under the previous heading.

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  SummaCare Health Plan

  Aug 2007 - Dec 2010

  Network Engineer I

  Serve dual role answering level 2 and 3 help desk calls and engineering responsibilities for 400+ personnel. Project management responsibilities for Networking Department. Liaison between technical IT department and all other departments. Responsible for multiple network level support areas, including backups using CommVault and DataDomain systemsCreation and maintenance of FTP sitesDesktop and command line PGP supportFolder and file securities (DFS) and manipulation within networks using AD and OUServer and desktop patching using WSUSExtensive use of McAfee suite products including Endpoint Encryption for laptopsSharepoint (WSS 3.0 and 2.0) creation, maintenance, security, and end user training and troubleshooting. Page 2Julie A HerronMany years of desktop support, software and hardware. Galaxy/SageMicrosoft DynamicsMacessAspect/RockwellBlackberry Enterprise Server maintenance and user support. Extensive end-user support for laptop users. Creation of policies and procedures. Show less

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  University Hospitals of Cleveland

  Feb 2011 - Aug 2011

  Systems Administrator

  Responsible for directly addressing server service and support issues impacting end users. Works closely with other IT&S functions to ensure issues are resolved in a timely and successful manner. Performs configuration and installation of enterprise server, storage and backup technologies to support moves, adds, and changes ensuring minimal disruption in service. Provides hands-on assistance with installation, troubleshooting, and diagnostic support. Essential Duties:• Timely responds to escalated Help Desk Trouble Tickets and handles related issues.• Performs on-site analysis, diagnosis and resolution of server problems.Monitors and manages server resources, including CPU usage, disk usage, and response times to maintain operating efficiency.• Accurately documents instances of server failure, repair, installation, and removal.• Oversees and administers an expanding VMWare ESX environment.Installs, configures, tests, maintains and troubleshoots Windows servers, related hardware and software.• Collaborates with Desktop Support group, Helpdesk, and internal customers to ensure efficient operation of University Hospitals systems infrastructure.• Supports and manages the daily operations of various server technologies such as Windows, Citrix XenApp and Unix. • Supports and manages the daily operations of HP storage technologies.Supports and manages the daily operations of an enterprise backup technology - TSM. • Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs occasional night/weekend work as assigned. Show less

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  IntelliNet Corporation

  Aug 2011 - Oct 2012

  Network Engineer

  Engineer and System Administration, including MS server w2k-2008r2, Active Directory/DNS, Symantec Backup Exec, Quest software Active Role Server, and others.• Domain Controller upgrade – Premix Corporation, No. Ridgeville, Ohio (w2k DCs to 2008r2). • Network Assessment – MHS of Cleveland, Cleveland, Ohio (comprehensive audit of physical environment with recommendations for improvement)• System Administrator – Parker Hannifin, Cleveland, Ohio (completed audit security items for Distributed Server Storage group; general system admin) Show less

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  National College of Business & Technology

  Nov 2011 - May 2012

  Adjunct Instructor

  Teaching Microsoft Certified courses to technical students prepping for MS exams. Server 2008, Exchange.

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  Indiana Data Center

  Oct 2012 - Jan 2013

  Systems Administrator

  Responsible for Data Domain backup system. Some desktop support and configuration. Supported NOC for very small data center.

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  Lutheran Health System

  Jan 2013 - Jul 2013

  Citrix Engineer

  Maintained several Citrix environments in a 24/7 health care environment with some 1500 users system-wide. Supported end users with daily Citrix problems. Participated in rotating on call with other department members. Assisted with backups and server administration.

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  National College, Fort Wayne

  May 2013 - Dec 2013

  Adjunct Faculty

  Teaching Windows 7...good stuff!

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  Zimmer

  Jul 2013 - Sept 2014

  Citrix Administrator

  Set up new XD7 Citrix pre-production and production environments and performed troubleshooting, patching and maintenance activities. Monitoring of the current environment, provision more servers to meet demand. Maintain existing Citrix farms from 3.0 (metaframe) through XD7. • Support 4 Citrix farms (3.0, 4.5, 6.5 and 7.1) for approx. 800 users• Set up both development and production environments for XenDesktop7 including App Controller, StoreFront, and ShareFile. • Troubleshooting applications across all Citrix farms • Created training documents for Shannon IT group on Sharepoint 2013 Show less

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  CVS Health

  Oct 2014 - Dec 2015

  Systems administrator
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  MATRIX Resources

  Nov 2015 - Jul 2016

  Citrix Administrator

  Administration of XenApp 7.6 farm. Troubleshooting daily connectivity and application issues. Documentation. Citrix server builds and maintenance. Use of Citrix Studio and Director to monitor and maintain Citrix environment.

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  Dell

  Jul 2016 - May 2017

  Citrix Project Engineer
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  Colonial Federal Savings Bank

  May 2017 - Jan 2018

  Citrix Administrator
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  Ardent Health Services

  Jan 2018 - Jan 2022

  Senior System Engineer
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  Elevance Health

  Jan 2022 - Feb 2024

  Cloud Engineer (Azure)
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  Sun Life

  Jun 2024 - now

  Windows System Engineer

  Support production and pre-production technology systems in a hybrid cloud/datacenter environment.- Create additional automation by leveraging IaC and scripting repetitive tasks.- Support Active Directory (Directory Services, DFS, DNS, GPO).- Participate in strategic projects.- Monitor work queues, respond to and troubleshoot incidents