Talk to sales Try for Free
Meshal Almutairi

Meshal Almutairi

IT Support

Followers of Meshal Almutairi811 followers
location of Meshal AlmutairiRiyadh, Saudi Arabia

Connect with Meshal Almutairi to Send Message

Connect

Connect with Meshal Almutairi to Send Message

Connect

  • Timeline

  • About me

    Network Configuration | Troubleshooting | System Monitoring | Technical Support | IT Infrastructure | Network Security | User Support | Hardware and Software Support | Incident Management | IP Addressing

  • Education

    • Institute of Public Administration-Saudi Arabia

      2014 - 2017
      Diploma's Degree Computer Networks

      - Develop a deep understanding of networking concepts, including the OSI and TCP/IP models.- Gain the skills needed to design, implement, and maintain various types of networks.- Learn how to diagnose network issues and implement solutions using tools and techniques.- Understand network security principles and practices, including encryption.

  • Experience

    • Ministry of Municipalities and Housing

      Apr 2017 - May 2017
      IT Support

      - Delivered technical support to employees by troubleshooting hardware, software, and network issues.- Monitored and maintained the performance of IT systems to ensure reliability and efficiency.- Installed and configured computer systems, applications, and peripherals for end-users.- Responded to user support requests, resolving technical problems promptly and efficiently.

    • Hoshan Pan Gulf

      Mar 2018 - May 2024
      Technical Support | IT Department

      - Provided technical assistance to end-users, addressing hardware, software, and network-related issues.- Installed, configured, and maintained IT systems, including desktops, laptops and other peripherals.- Troubleshot and resolved technical problems to minimize downtime and ensure seamless operations.- Monitored and maintained the performance of servers, networks, and IT infrastructure.

    • Zakat, Tax and Customs Authority

      Apr 2024 - now
      L2 Support

      - Continuously monitor systems to ensure optimal performance and detect any issues proactively.- Log and track customer issues by creating detailed support tickets for efficient resolution.- Receive and process customer requests, ensuring timely and accurate responses.- Escalate critical issues to the appropriate teams while maintaining detailed documentation.

  • Licenses & Certifications

    • Information Security.

      Human Resources Development Fund - HRDF - KSA

    • Cyber Security.

      Human Resources Development Fund - HRDF - KSA
      Sept 2022

    • Introduction to the World of Networks Course.

      Edraak إدراك
      Apr 2021

    • IT Support Technician.

      Human Resources Development Fund - HRDF - KSA
      Apr 2020