Maria Howley

Experience

• 

  MOBILE CARE SERVICES LIMITED

  Jan 2005 - Dec 2013

  Care Specialist
• 

  Bristan Group Ltd

  Jan 2014 - Nov 2024

  •Responsible for training product knowledge to new and existing staff to improve service and experience. •To build comprehensive training packages to deliver to all aspects of the business and external customers.•To monitor and keep a record of training for all staff.•To look at trends in knowledge gaps build bespoke training to suit individual needs if necessary.•To train staff remotely via digital means such as Microsoft teams and teams live. •Using hands on learning for new staff to gain invaluable practice on real products. Show less • Developed specialized skills/ multi-skilled through job-related training and considerable on-the-job experience• Complete work with a limited degree of supervision• Act as an informal resource for colleagues with less experience• Identified key issues and patterns from partial/conflicting data• Taken a broad perspective to problems and spots new, less obvious solutions• Participated in continuous improvement projects/ISH/Installer live• Deputise in managers absence• Fully competent in a range of technical administrative and IT skills as required by the role Show less

  • Product Training Lead

    Jan 2022 - Nov 2024

  • Technical Product Trainer

    Sept 2019 - Jan 2022

  • Technical escalations coach

    Aug 2016 - Sept 2019

  • Customer Service Representative

    Jan 2014 - Aug 2016