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Prashant Singh

Prashant Singh

Team Leader

Followers of Prashant Singh2000 followers
location of Prashant SinghNew Delhi, Delhi, India

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  • Timeline

  • About me

    Customer Experience|| Business Operations || Sales and Revenue || P&L Management || Digital Experience || Customer Lifecycle Management || Fraud Prevention Management || Project and Transition || Six Sigma Green Belt

  • Education

    • New Delhi Public School

      -
      12th Business Studies,English

    • Sri Krishnadevaraya University

      2009 - 2012
      Bachelor's degree English Language and Literature, General A

      Activities and Societies: Cricket & Volleyball

  • Experience

    • Startek India

      Jan 2009 - Apr 2010
      Team Leader

      Managed a diverse team of 25 associates for various geographical locations for Bharti Airtel Limited i.e. leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi.

    • VCustomer

      Apr 2010 - Dec 2012
      Team Leader

      Managed Operations for LG Electronics that offers a wide range of products across areas including, TV & Home Entertainment, Kitchen, Laundry, Computers & Air Conditioning with a team size of 25 associates (both Inbound & Outbound) and responsible for their performance in terms of meeting both client and internal process metrics thereby ensuring achievement of KPIs i.e. Order Conversion, Login hours, AHT, Call Quality and Shrinkage.

    • 1Point1

      Jan 2013 - May 2014
      Assistant Manager

      Managed Operations for one of the largest Ecommerce shopping channel ShopCj (Formerly known as StarCj) & responsible for driving the team performance in terms of customer experience, resolution, quality and other Service level agreements (SLAs).

    • Teleperformance

      Aug 2015 - Jul 2019
      Manager Operations

      Managed multiple clients as shared resource for DBU Operations into ISP, Banking, Telesales & Healthcare. Ensuring that the needs of customers are being satisfied. Aiming to provide excellent customer service and to promote this idea throughout the organization's goal.

    • JindalX

      Jul 2019 - Jun 2021
      Manager - Business Operations

      Managed Zomato India & UAE Customer Delight Operations- One of the largest food aggregators in the world present in 24 countries and 10000+ cities globally on a capacity of a site leader with 475+ FTE's ensuring agile followed, driving all process targets, planning to deliver within cost, schedule & quality limits for the complete Delhi site.

    • VGL Group

      Jun 2021 - now
      Ops Head

      Managing Customer Experience for vertically integrated electronic retailer of fashion jewellery and lifestyle products in the USA and Germany on its TV Shopping channel – ShopLC with it's reachability to 75 million households. The network is a subsidiary of the Indian-based Vaibhav Global Limited & the TV coverage is complimented by e-commerce websites/mobile apps www.shoplc.com.

  • Licenses & Certifications

    • World Business Forum NYC 2021WOBI – World of Business Ideas

      NYC

    • AI Tools Workshop

      United Latino Students Association
      Oct 2025
      View certificate certificate

    • World Business Forum NYC 2021

      WOBI
      Oct 2021
      View certificate certificate

    • The New World of Work: Satya Nadella, CEO of Microsoft

      Harvard Business Review
      Oct 2021
      View certificate certificate

    • The New World of Work Harvard Business Review

      Harvard Business Review

  • Honors & Awards

    • Awarded to Prashant Singh
      $2.5M Profitability Surge - Strategically launched an in-house call center, delivering $2.5M in cost savings and operational efficiency gains.
    • Awarded to Prashant Singh
      AI Trailblazer - Spearheaded AI-driven enhancements to the customer journey, earning a special recognition from the Company President for tech-forward excellence.
    • Awarded to Prashant Singh
      Culture Champion - Led initiatives that boosted the Great Place to Work (GPTW) survey score by 9 points; received direct commendation from the CEO for transforming workplace culture.
    • Awarded to Prashant Singh
      Customer Voice Advocate - Improved Google & Trustpilot ratings from 4.0 to 4.3; personally recognized by the President for elevating brand reputation.
    • Awarded to Prashant Singh
      Fraud Fighter Award - Curtailed chargebacks and financial fraud in FY 2024–2025, significantly reducing operational losses.
    • Awarded to Prashant Singh
      Out-of-the-Box Thinker Award - Reduced customer return rates through innovative problem-solving; honored as the "Champion of Innovation."