Experience

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  Mx india e-business solutions pvt. ltd

  Nov 2003 - Jul 2004

  Customer service representative

  MXIndia, a California-based company operating in the online computer hardware products sector, focused on providing top-notch customer support and services.My responsibilities encompass:🔹 Efficiently managing the return merchandise authorization process and tracking merchandise.🔹 Verifying payment information and handling chargebacks.🔹 Assisting customers in selecting suitable merchandise and ensuring compatibility with computer parts.🔹 Responsively addressing customer inquiries through email.🔹 Providing real-time customer support via Live Chat.🔹 Overseeing and guiding staff in aligning with company goals and directions.🔹 Preparing end-of-day reports to keep management informed of daily operations.In this role, I am dedicated to delivering exceptional customer experiences and contributing to the company's success in the computer hardware industry. Show less

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  Palak telesoft infotech pvt. ltd

  Aug 2004 - Oct 2005

  Customer representative

  I was associated with Palak Telesoft InfoTech Pvt Ltd, a company specializing in outsourcing projects for clients from the USA and UK.My achievements include:🔹 Successfully completing a month-long American Accent Training program.🔹 Executing campaigns for Dishman (US) and T-Mobile, Vodafone (UK).🔹 Conducting campaign training for new recruits to ensure their effectiveness in project delivery.During my tenure, I contributed to the seamless execution of outsourced projects and provided quality service to clients across international boundaries. Show less

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  Liontel info solutions pvt. ltd.

  Jan 2009 - Jan 2010

  Customer care consultant

  I am associated with Capital Finance, a UK-based captive Call Centre specializing in Mortgage, Re-mortgage, Secured Loan, Unsecured Loan, Surveys, and various financial products.My role primarily involves:🔹 Conducting the Data Filtration process for Debt Consolidation, catering to UK customers.🔹 Proactively reaching out to customers to identify their requirements for Debt consolidation.🔹 Ensuring the availability of necessary documents from the customers for a smooth consolidation process.In this position, I contribute to providing valuable financial solutions to customers, streamlining their debt management and aiding them in achieving their financial goals. Show less

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  Elaa hub

  Jan 2010 - Jan 2012

  Virtual personal assistant

  I thoroughly enjoyed my time working in the Tax Business industry, where my primary client was involved in providing Virtual Personal Assistants (VPAs) to other business professionals.My responsibilities included:🔹 Scheduling and organizing meetings and appointments efficiently.🔹 Ensuring timely verification of office locations' operating hours through phone calls.🔹 Efficiently managing both the client's personal and office calendar.🔹 Providing daily call reminders and updates on the current day's schedule.🔹 These tasks allowed me to excel in providing top-notch organizational support and maintaining a smooth workflow for my client's business operations. Show less

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  Arumix inc

  Jan 2010 - Jan 2012

  Client coordinator

  As a part of Arumix Inc, a company specializing in selling computer hardware on eBay, my key responsibilities included:🔹 Addressing customer inquiries promptly through eBay's platform.🔹 Managing and resolving PayPal/eBay disputes effectively.🔹 Handling challenging situations with negative buyers on eBay, ensuring a positive resolution.🔹 Skillfully creating win-win solutions to appease upset customers.🔹 Receiving training for online price changes on the eBay store.🔹 Regularly updating eBay advertisements to maintain accuracy and relevance.🔹 Preparing and submitting end-of-day reports to higher management.In this role, I gained valuable experience in customer service, conflict resolution, and maintaining a well-managed eBay store for computer hardware sales. Show less

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  Axil solutions

  Jun 2013 - Apr 2015

  Asst. graphic designer

  My journey as a designer commenced with Axil Team, where I gained invaluable experience in crafting web layouts and landing pages across various industries. My responsibilities encompassed:• Proficient in responsive design implementation utilizing grid systems for optimal user experience across devices.• Skilled in WordPress web design, ensuring seamless and visually appealing website development.• Creation of impactful banners and hoardings to effectively convey brand messages.• Development of compelling company presentations to showcase products and services.• Designing eye-catching event banners to promote company events and initiatives.• Custom product designing based on client specifications and requirements.• Provision of logo design services as requested by clients.• Expertise in crafting Parallax and OnePage website designs for engaging user interactions.• Strong command of typography principles to enhance visual appeal and readability.• Conducting weekend sessions on personality development for the entire office.• Organizing cultural events and celebrations to foster team spirit and camaraderie.These responsibilities at Axil Team honed my skills and allowed me to contribute effectively to a wide range of design projects and team-building initiatives. Show less

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  Automated trading softtech private limited

  Jun 2015 - Jun 2017

  Senior web graphic designer

  Following are my responsibilities :🔹Collect design briefs to record and understand client needs thoroughly.🔹 Utilize various media and graphic design software, such as Photoshop, Illustrator, and InDesign (learning), to create innovative designs.🔹Demonstrate creative thinking to develop unique design concepts, graphics, and layouts aligned with client expectations.🔹Present preliminary drafts of designs professionally, seeking valuable feedback from clients.🔹Incorporate client feedback to amend final designs until full approval is achieved.🔹Regularly update team leaders and higher management on project progress and maintain monthly work reports for each client.🔹Actively participate in self and team growth activities, fostering a positive work environment.🔹Engage with clients on a daily basis, ensuring constant communication about work status and new tasks. Show less

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  Sibyll software

  Jun 2017 - Feb 2019

  Ui/ux designer

  Sibyll, a startup with a team of 10 to 15 employees, entrusted me with the task of crafting e-commerce websites slated for development on the Shopify platform. The dynamic nature of our work environment presented ongoing challenges. Meeting the demand of delivering two projects daily, each with a unique homepage, required agility and efficiency. To remain abreast of the ever-evolving trends in e-commerce, I regularly sought inspiration from leading platforms such as Awwwards.com.Skill I owned are:• Creation of two mockup designs daily to meet project deadlines.• Provision of logo design support as needed by clients.• Effective management of multiple projects, especially during peak periods, to ensure timely delivery.• Collaboration with developers to provide image editing assistance as requested.• Participation in cross-training initiatives to enhance skill sets and team capabilities.• Development of design assets for the marketing team to support promotional efforts. Show less

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  Milestone inc

  Mar 2019 - Jan 2024

  Sr ui ux designer

  My primary responsibility involved addressing client pain points by modernizing outdated websites to align with the latest UI trends in the Hospitality Industry. Despite the tight deadlines typical in our service-based industry, I successfully delivered fully customized projects within a 16-hour turnaround time. This included comprehensively understanding client requirements, reviewing audio recordings of client consultations, and analyzing provided brand assets and reference materials.In addition to project work, I supported the marketing team by designing assets such as blogs, newsletters, PDFs, and PowerPoint presentations. I also created promotional offer newsletters and banners tailored to specific client needs.• Collaborate with CSMs to understand user requirements and business objectives.• Conduct user research with the documents provided by CSM to identify user needs, pain points, and preferences.• Create wireframes, prototypes, and mockups to visualize design concepts and interactions.• Design intuitive user interfaces that prioritize usability, accessibility, and aesthetics.• Conduct usability testing with Art Director and gather feedback to iterate and improve designs before sending it to client.• Stay updated on industry trends, best practices, and emerging technologies in UI/UX design.• Work closely with developers to ensure accurate implementation of designs.• Communicate design decisions and rationale effectively to cross-functional teams and stakeholders.• Achieved 98% quarterly personal OKR completion on the department’s roadmap and SMART goals• Mentored a colleague by explaining the design process, UI principles applied in projects, and the importance of updating Wrike/Jira with work completion, leading to their successful transition to onboarding projects. Show less

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  Mission studios

  May 2024 - now

  Ux designer

  Joined as a UX Designer focused on building a product for content creators. My role involves understanding user needs and business objectives to design simple, intuitive UIs for complex operations. • Set design requirements based on information from internal teams and user research.• Identify new product improvement opportunities.• Analyze how a new product satisfies market needs and consumer preferences.• Stay up to date on current industry trends and market conditions.• Coordinate directly with project manager• Modify and revise existing designs to meet changing customer preferences.• Work closely with product engineers to suggest improvements for products and processes.• Present product design ideas to cross-functional teams and senior leadership.In addition to my core responsibilities, I will also be involved in designing and revamping websites, creating landing pages, developing email templates, and producing various other digital assets. Show less