Experience

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  Jps health network

  Jan 2017 - Jul 2023

  • Conduct PHQ-9 assessments, AUDIT assessments, Sheehan Disability Screenings, and Safety Plan screenings as necessary• Crisis intervention and management on inbound calls. Motivational interviewing, empathy, and validation offered on inbound calls for support and immediate intervention• Help connect patients with community resources and outpatient services to promote extended wellness and personal integrity in care.• Case management for patients who are discharged from inpatient hospital admissions and/or require outpatient follow-up to reduce the risk of readmission.• Coordinate with multidisciplinary health care teams within the JPS Health Network to provide care for patients within the JPS Health network. • Utilizes behavioral health expertise to promote change and improve both behavioral and physical health conditions.• Provides care-management skills and knowledge of local resources for outside referrals.• Aide in interviewing new hires in a peer interview role and training new onboarding colleagues.• Helped to standardize workflow expectations and documentation for DSRIP-funded workflows. Also assisted in training current colleagues and.new hires on the standardized workflow and documentation. Show less Provided crisis intervention and support to patients and their families in the PsychiatricEmergency RoomCollaborated with a multidisciplinary team in the transition to next level care and assistedwith the transition once determined.Coordinated filings for court ordered mental health services and explained the mentalhealth court system to both patients and support systems.Coordinated incoming and outgoing transfers with EMTALA accordance and completedappropriate documentation for each transfer.Facilitated outpatient placement and organized discharge planning if the patient did notmeet criteria for inpatient admission. Show less

  • Care Management Coordinator

    Oct 2018 - Jul 2023

  • Behavioral Health Specialist

    Jan 2017 - Oct 2018
• 

  Spring health

  Jul 2023 - now

  • Working in a fast-paced, cross-functional environment for a $2.5B startup on a mission to eliminate every barrier to mental health.• Supporting a dedicated company's employees and managers.• Providing consultation to managers and HR leaders on mental health and workplace effectiveness issues.• Acting as a subject matter expert (SME) on customer benefits ecosystems and programs to support workplace wellbeing.• Coordinating critical incident response requests for virtual and in-person support.• Supporting employee formal referral cases for both mental health and substance use. • Providing in-the-moment support, triage, safety planning, and follow up for situations involving substance use and mental health crisis.• Connects members to care and services, such as Spring Health therapists, coaches, physicians, and external resources.• Coordinates with Spring Health providers regarding the treatment needs and care of members.• Collaborates cross-functionally with teams such as Care Support, Benefits/Billing, and Product. • Maintains standards of care, licensing requirements, and contractual policies. • Leverages software programs, productivity tools, and data management systems• Training newly onboarded colleagues. Show less • Provides in-the-moment clinical support to members during inbound crisis calls and outbound phone calls. • Applies clinical skills, such as active listening and motivational interviewing, to assist members seeking mental health or substance treatment and guidance.• Assesses members for any risk concerns, as well as completes safety planning for members at high risk. • Completes follow up with members when necessary to ensure each member’s treatment needs are met.• Provides education and guidance to members regarding their care and treatment options based on clinical presentation.• Connects members to care and services, such as Spring Health therapists, coaches, physicians, and external resources.• Coordinates with Spring Health providers regarding the treatment needs and care of members.• Collaborates cross-functionally with teams such as Care Support, Benefits/Billing, and Product. • Maintains standards of care, licensing requirements, and contractual policies. • Leverages software programs, productivity tools, and data management systems Show less

  • Management Consultant

    Jun 2024 - now

  • Clinical Care Navigator

    Jul 2023 - Jun 2024