Experience

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  Serco

  Jun 2010 - Jun 2011

  Mis executive

  Responsible for managing all the administrative & official activities while maintaining the healthy work environment & discipline. Sending the MIS Report for all the touch point Lead efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence Working closely with various internal departments for smooth execution of various activities Generating MIS reports with valuable data and reporting the same to the management for crucial decision making Ensuring delivery of standardized reports and data management as per the Service Level agreements Representing the department in inter departmental meetings to improve processes and solve inter departmental queries and issues Accountable for handling Database Management, List Management, Secondary Research, Data formatting in Excel, Data coding, Data Capturing, Data Cleaning Successfully maintaining all the relevant data in excel Deftly involved in making employee revenue tracker and handling to CRM reports Responsible for preparing daily, weekly, monthly reports consolidating the data collected Show less

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  Nerd evolution private limited

  Jul 2011 - Feb 2012

  Technical sales executive

  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).• Configure software to connect to Internet application servers.• Provide training to clients in the use of system and applications as related to Internet.• Obtain general understanding of OS and application operations related to company offered services.• Identify and correct or advise, on operational issues in client computer systems.• Perform light lifting 25lbs.• Perform creation of new accounts using company provide software tools. The Ideal candidate will also possess the following skills:• Able to work independently and efficiently to meet deadlines.• Able to promptly answer support related email, phone calls and other electronic communications.• Self motivated, detail-oriented and organized.• Experience with hardware and software issues.• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers. Show less

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  Winage technology

  Feb 2012 - Oct 2014

  Team leader

  Manage and lead a Customer Support team. Implement and monitor achievement of KPI’s as determined in conjunction with CSM. Conduct monthly one-to-one meetings and hold regular team meetings. Work in close collaboration with the Learning Operations Team Leader (and Team) to achieve consistency of service delivery for all customers; as well as ensuring consistency of internalprocesses and procedures. 2. Working with the Learning and Development Manager, Trainer, IT Trainer and the team’s Expert user, agree and implement a training and development program for the Customer Support team covering OPP portfolio and operational processes following individual needs analysis. Implement and monitor progress against PDP’s. Facilitate training and development from others at OPP or from within department as appropriate 3. Provide an effective and efficient client response service. Manage a timely and appropriate response to customer enquiries and feedback, ensuring accurate and expert advice is available directly from the Customer Support team, or through referral where necessary 4. Work with the CSM to identify appropriate and challenging standards for customer service, communicate these to the team and work with them to ensure achievement of these standards. 5. Provide support, advice and information to Sales teams and country managers dealing with priority client requests 6. Take ownership of escalated client contacts and ensure follow-through to conclusion. Develop channels to report underlying issues to appropriate management within OPP 7. Actively measure client satisfaction levels and report on any issues adversely affecting client relationships to the CSM 8. Work to ensure team are attuned to optimise opportunities for cross/up-sell of products and services or referral to others within OPP in order to maximise value of client relationship. Highlight volume sales or potential opportunities to Account Manager / sales teams Show less

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  Rs technologies pvt ltd

  Oct 2017 - Oct 2018

  Team leader
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  Community auto part llc

  Nov 2018 - Aug 2019

  Associate manager- purchase
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  Stylzi

  Sept 2019 - Oct 2022

  Digital marketing specialist
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  Tech2globe

  Nov 2022 - Apr 2023

  Business development manager

  • Generate & identify sales leads, pitching, or services to new clients and maintain a good working relationship with existing ones. • Identify and contact new prospective clients for IT services like Mobile Applications, Software, Websites, Digital marketing, etc. • Meet with clients, identify their requirements and then propose solutions. • Arrange post-sale support for clients. • Chase up leads with follow-up phone calls and write proposals for prospective clients. • Generating business from existing and new customers. • Maintain daily sales reports and reports to the Manager. • Improve sales conversion and ennoblement efficiency including account planning, forecast, and pipeline management. • Manage and execute marketing campaign plans. Show less