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Thais Guedes Ferreira

Thais guedes ferreira

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location of Thais Guedes FerreiraDublin, County Dublin, Ireland
Phone number of Thais Guedes FerreiraView Mobile No.
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  • Timeline

  • About me

    QA Test Student | Librarian | Information Science, MS

  • Education

    • Fatec garça

      2019 - 2019
      Associates degree information technology

    • Escola técnica estadual (etec) antonio devisate

      2009 - 2010
      College computing

      Emphasis on programming and database

    • Universidade estadual paulista júlio de mesquita filho

      2016 - 2018
      Master's degree librarianship and information science

      Scholarship of Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES - Master's Degree)

    • Universidade estadual paulista júlio de mesquita filho

      2012 - 2015
      Bachelor degree librarianship

      Activities and Societies: Research group: Informational Competency and Behavior Scientific initiation scholarship PIBIC/CNPq for two years and three months in the project "Informational behavior of researchers in the field of Education and its influence on graduate students" and participated as student representative in the Library Course Council in 2014 and 2015 (term until 2016).

    • Pontifícia universidade católica do rio grande do sul

      2020 - 2020
      Professional, emotional and technological skills for times of change produtivity

      Certificate in Professional, Emotional and Technological Skills for Times of Change, from PUCRS

  • Experience

    • Bcash - pagamentos online

      Sept 2010 - Nov 2012
      Customer service

      Customer Service / Supervisor - Phone and email support for consumers and merchants to help them navigate the platform and complete online purchases / Team management, performance measurement and reporting.

    • Unesp - universidade estadual paulista "júlio de mesquita filho"

      Jun 2013 - Dec 2013
      Trainee

      Paid internship

    • Conselho nacional de desenvolvimento científico e tecnológico

      Dec 2013 - Feb 2016
      Scientific initiation scholarship

    • Capes - coordenação de aperfeiçoamento de pessoal de nível superior

      Feb 2016 - Feb 2018
      Masters research fellowship

    • Biz commerce ltd

      Feb 2018 - May 2018
      Support analyst ii

      Support Analyst II - Support in the integration of modules (Skyhub, Google Analytics, Payment and Shipping Methods) in the Magento platform, configurations and administrative routines of electronic commerce.

    • Payu

      Jul 2018 - May 2019
      Customer service

      Customer service by phone, email and chat, level 1 support for API and Webcheckout integration, sales reports and receipts, product shipping, risk analysis. Contribution to the mapping of flows and procedures and preparation of FAQs.

    • Fai - faculdades adamantinenses integradas

      May 2019 - Mar 2022
      Librarian

      Cataloging (MARC 21 Format for Authority and Bibliographic Data), classification (Decimal Dewey Classification System), indexing and thesaurus, development of manuals and procedures, implementation of digital libraries and databases (Ovid Discovery, UpToDate), reference services and customer service.

    • Clarivate

      Nov 2022 - Apr 2024
      Librarian technical support analyst

      Respond to customer tech-related problems or questions.Investigate, diagnose and addressing application support issues, and documenting ongoing progress via the ticketing systems.Identify issues that require investigation by Tier 2 and transferring the case to tier 2 with a detailed description of the finding from the initial investigation.Work in close collaboration with other departmentsInvestigate, report and document customer issues and/or enhancement requests. Ensure that both internal and external stakeholders are updated as appropriate.Report queries, product defects and feature requests for resolution as appropriate.Participate in product discussions, working closely with senior members of the team to optimize the customer experience.Attend and report on product updates or training sessions as assigned. Maintain current knowledge of products, processors and feature functionality.Customer care calls.Curate product support collaterals as needed to enhance product adoption and usage, including creating and updating FAQs, Technical Tips, technical/functional specifications, documentation etc.Collaborate with colleagues across teams to solve issues, improve time to issue resolution and streamline the overall customer experience. Show less

  • Licenses & Certifications

    • Online course i program / curso online eu programo | turma 18

      Cursos online | eu programo
      Apr 2022
      View certificate certificate

    • Marc 21 course - bibliographic format / curso de marc 21 – formato bibliográfico

      Sistema integrado de bibliotecas da pontifícia universidade católica do paraná - pergamum
      May 2020

    • Computerized inventory course / curso de inventário informatizado

      Sistema integrado de bibliotecas da pontifícia universidade católica do paraná - pergamum
      Dec 2019

    • Marc 21 course - authority format / curso de marc 21 - formato autoridade /

      Sistema integrado de bibliotecas da pontifícia universidade católica do paraná - pergamum
      Aug 2019

    • Target gedweb training for supervisors / treinamento target gedweb para supervisores /

      Target engenharia e consultoria
      Apr 2020

  • Honors & Awards

    • Awarded to Thais Guedes Ferreira
      XIII Prize Librarianship from São Paulo Laura Russo, Master's Dissertation modality / XIII Prêmio Biblioteconomia Paulista Laura Russo, modalidade Dissertações de Mestrado Conselho Regional de Biblioteconomia do Estado de São Paulo - 8ª Região Mar 2019
    • Awarded to Thais Guedes Ferreira
      Academic Merit for the highest average of the Librarianship Course / Mérito Acadêmico pela maior média do Curso de Biblioteconomia Universidade Estadual Paulista - UNESP - Faculdade de Filosofia e Ciências Feb 2016
    • Awarded to Thais Guedes Ferreira
      1st place prize in the contest "Best Final Projects for Librarianship Course at UNESP 2015" / Prêmio de 1º lugar no concurso "Melhores Trabalhos de Conclusão de Curso de Biblioteconomia da UNESP 2015" Universidade Estadual Paulista "Júlio de Mesquita Filho" - UNESP Dec 2015
    • Awarded to Thais Guedes Ferreira
      Merit for academic work with the highest average of the Librarianship course / Mérito Acadêmico pelo trabalho "O comportamento de Busca de pesquisadores bolsistas de Produtividade do CNPq da área da Educação", com a maior média do curso de Biblioteconomia XXVII Congresso de Iniciação Científica da UNESP Sep 2015