Experience

• 

  Ritz-carlton hotel company

  Jan 1989 - Jan 1998

  Manager

  Held various positions with increasing responsibilities.

• 

  Parisians

  Jan 1999 - Jan 2000

  Customer service manager

  Held full leadership of operational, merchandising, financials, employees, customer relations, daily balance and deposit receipts for a $40-million retail store in an upscale mall.Motivated and energized an 11-member team with a compelling vision and high standards to create a culture that embraced a Customer FIRST service approach. Trained staff and monitored key performance indicators to drive productivity and accountability; collaborated with leadership to inspire and influence high-quality employee attraction and engagement. Managed all shipping and tracking of customer orders; linked people and processes to Quality, Teamwork, and On-Time Delivery. Show less

• 

  Four seasons hotel

  Jan 2001 - Jan 2003

  Food and beverage manager

  Serviced guests with the goal of ensuring a “white glove” experience to drive repeat/referral business. Worked under Chef Kevin Rathbun, the highly talented and mega-successful restaurateur

• 

  Self employed

  Jan 2001 - Jan 2015

  Private estate property manager

  Directed a $20-million portfolio of 10+ properties. Managed P&L/budget compliance, financial stability, bills, accounting records and expenditures; oversaw capital improvements, renovations, common property repairs, and vendor bids/invoicing.Maximized the financial return for the owners by operating as a “trusted advisor and gatekeeper” to downsize real estate inventory; executed marketing and staging in partnership with industry professionals. Hired, supervised, trained, and motivated staff; defined the strategy, roadmap, and resources for achieving the clients’ objectives and ensuring the execution of the overall administrative and operational plan. Show less

• 

  Atmosphere bistro

  Nov 2014 - Sept 2019

  Server / hospitality specialist

  Delivered a superior dining experience for guests while going above and beyond to ensure personalized customer service in a high-end French restaurant setting.

• 

  Hnn atlanta property management

  Jan 2017 - Nov 2017

  Director of maintenance

  Director of Maintenance Orchestrated property management of 150 rental homes; drove optimal financial, operational and maintenance services to ensure P&L/budget performance.Leveraged strong building trade proficiency in landscaping, lawn maintenance, plumbing, mechanical systems repair, HVAC, and building construction oversight.Kept the pulse on trends and current thinking in property management with the completion of the CMCA designation in 2018 and the CAM license in 2015.Scoped and managed RFPs for large-scale renovation projects, negotiating cost-effective repairs with vendors and contractors to ensure quality-driven outcomes and market-ready flipped properties.Elevated the property value and income potential by staying on top of day-to-day occurrences, physically inspecting existing homes, and ensuring top-notch vendor workmanship for repairs and renovations. Liaised with the City to ensure a smooth permit flow and compliance with policies, procedures, and safety practices Show less

• 

  Firstservice residential georgia

  Sept 2019 - Jul 2020

  Assistant property manager cam, cmca