Experience

• 

  Hilton buenos aires

  Oct 2006 - Dec 2019

  Operational responsibility for a 417 hotel rooms. Assisting Guest Service Manager in the planning and developing of projects and action plans. Management of a 40+team members. Room inventory management. Handling VIP reservations & Groups. Overseeing allocation of hotel bedrooms. Conducting effective induction and orientation sessions of new team members. Evaluating training program's effectiveness. Managing guest services staff including daily supervision, training, scheduling and ensuring service standards. Resolving customer complaints. Analyzing customer satisfaction surveys and processing compensation accordingly. Leading the installation of a new telephone system and a mobile service optimization system.

  • Duty Manager

    Mar 2013 - Dec 2019

  • Guest Services Supervisor

    Jul 2010 - Feb 2013

  • Front Desk Agent & Executive Lounge Recepcionist

    May 2008 - Jun 2010

  • Telephone Operator Agent

    Oct 2006 - Apr 2008
• 

  Fifa world cup qatar 2022

  Feb 2021 - Dec 2022

  During the pre-tournament phase, planning operational needs of physical materials, spaces & services on venue. Planning and delivering venue specific trainings for volunteers on site. Managing relationships with suppliers, managing deadlines for orders and deliveries.During tournament, being responsible for wellbeing, retention and support of all workforce types at MMC-IBC venue. Working in close collaboration with the venue management team to provide a wide range of dat-to-day services including workforce check-in, break areas management, contingency uniform distribution, workforce communications and problem resolution. عرض أقل Collaborating closely with the volunteer recruitment manager on the planning of the volunteer recruitment strategy for a goal of recruiting 20.000 volunteers for FWC operations. Collaborating with the planning of the volunteer recruitment center implementation. Creating and delivering onboarding training for 500 recruiter volunteers. Supervising and overseeing a 4 months operation for the selection of volunteers, including check in process, engagement activities and interview area. Managing Pioneer volunteers during operation, including engagement and retention activities. Managing catering service for recruitment operation, including planning and control of catering on site. Supporting the process of data management and KPIs for reporting progress. عرض أقل

  • Workforce Venue Manager at MMC/IBC - FIFA World Cup Qatar 2022

    Sept 2022 - Dec 2022

  • Volunteer Recruitment Officer

    Feb 2021 - Aug 2022
• 

  Expo2023doha

  May 2023 - now

  Identifying volunteer needs within the organization. Planning, developing and implementing effective recruitment strategies. Sourcing, recruiting and training Pioneers Volunteers to conduct the selection of volunteers. Overseeing the screening and interviewing of potential volunteers to assess their skills, interests and suitability for available positions. Collaborating with the volunteer management team to recognize, reward and retain volunteers.

  • Workforce Operations & Engagement Sr. Manager

    Oct 2023 - now

  • Volunteer Recruitment Manager

    May 2023 - Sept 2023