Experience

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  Lmkr

  Oct 2009 - Nov 2009

  Intern

  Worked as an Intern which is a basic university requirement for an Engineering degree.

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  Tamgo - the machinery group llc.

  Nov 2010 - Feb 2015

  Worked as Team Member (Part Time), for an ERP Project being implemented within Zahid Group of Companies.Promoted as Team Member (Full Time) for Service Stream Responsible for Warranty Management for the main franchises of the company. Additional responsibilities included License Administration for the product-specific software's and handling technical training for the resources.Main Franchises - FG Wilson, Doosan, Ingersoll Rand, Mustang, Mosa, SEM, Volvo, Paladin, etc.

  • ERP Core Team Member - Service

    Apr 2014 - Feb 2015

  • Warranty Technical Communicator

    Mar 2012 - Dec 2014

  • Executive Assistant

    Nov 2010 - Feb 2012
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  Zahid tractor

  Mar 2015 - Jul 2021

  Overseeing the implementation of ERP system across 5 companies, using industry best practice to change the As-Is practice obtaining optimum performance. Devise and execute the strategy for Solution Definition, Assesment and Validation, Training, E2E Testing, Prototype Testing, User Acceptance Testing (UAT), Reporting, Role mapping, and Organizational Change Management.ERP Solution in Scope: Infor M3Successful implementations (Go Live) of Rental Company (Ejar) and Zahid Tractor (CMD & CVD)- Lead a team of 9 members, and 2 consultants- Two Software Development Life Cycle (SDLC) and Go-Live spanning 3 Divisions- Documented 127 As-Is processes, analyzed and mapped into To-Be processes based on business requirements- Designed and assisted Solution Configuration for each of the 127 To-Be processes, promoting product-specific best functionalities- Cross-functional integrations, SME’s and Stakeholder engagements at all levels - System and Customization Testing, Prototype Testing, E2E Testing, and User Acceptance Testing by producing over 800 criteria's for Test Cases, Test Scripts and E2E scenarios- Integration of solution spanning business streams including Finance, CRM, Sales, Supply Chain & Procurement, Warehousing and Rental- Trained 53 Super Users, over 150 End Users, and 18 Stakeholders. Prepared user instructions and training manuals.- Training Deliverables and Role Mapping (End Users)- Reporting Deliverables, Cut Over and Data Migration execution- Post-Go-Live support and fixing issues using RCA (Root Cause Analysis)- ERP Show & Tell Sessions – a Roadshow- Go-Live Readiness and Organizational Change Management (OCM)Main Franchises - Caterpillar, Volvo, Renault, Stetter, JLG, Terex, Mitsubishi Lift Trucks, etc. Show less

  • ERP Team Lead - Service | Business Analyst

    Sept 2018 - Jul 2021

  • ERP Sub Team Lead - Service

    Feb 2018 - Aug 2018

  • ERP Core Team Member - Service

    Mar 2015 - Jan 2018
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  Cvd zahid tractor

  Feb 2021 - now

  A fusion of preserving the ongoing flow of processes, and continuous process improvement and reengineering.The responsibility lies in standardized corporate management, direction, and coordination of Service Operations and activities in order to optimize sales, cost controls, and other operational and auditing goals and objectives. Furthermore, formulate and recommend policies and programs, track and monitor KPIs that guide Service Operations in maintaining and improving its competitive position and profitability across the regions for a consistent approach.- ERP Support and User Training- Manage and oversee the quality and the standardization of the activities across Regional Operations- Determining, negotiating, and agreeing on in-house quality procedures, standards, and specifications- Motivate and inspire Service Managers and Service Associates under their direction to deliver high-quality results (products and services)- Working closely with the operating staff to establish procedures, standards, systems, and procedures- Evaluate plans and proposals related to effective values, policy limitations, and cost of program and administration and recommend such changes as to improve quality, reduce costs or otherwise bring proposals in line.- Assure the reliability and consistency of the Operations by checking processes and final output- Documentation of internal audits and quality assurance activities across the Service Operations- Analyze data to find the areas for improvement through dashboards and KPI trackingFranchises - Volvo Trucks, Renault Trucks, and UD TrucksProjects - Beyond the line of duty- ERP (M3) Implementation - MHD Transition as Retail wing under Ejar- ERP (H5) Implementation - User Training - Altaaqa & OMAS- ERP (M3) Implementation of Service module - CRS (CAT Rental Store) & Bauer in Ejar- ERP (H5) Implementation - Tasleeh- ERP (H5) Implementation - Zahid Tractor Bahrain- Operational Setup and Readiness - Zahid Tractor Bahrain Show less

  • Aftersales Commercial Manager

    Jan 2024 - now

  • Service & Bodyshop Operations Manager

    May 2023 - Dec 2023

  • Service Operations Champion

    Feb 2021 - Apr 2023