Experience

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  Middlesex university

  Jun 1999 - Sept 1999

  Researcher

  • Developing a Software for organising Intranets using Self Organising Maps (Neural Networks)

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  Crm.com

  Oct 1999 - May 2005

  • Managing other R&D consultants • Database Analysis and Design (Tables, Fields, Relations, ER diagrams)• Designing the Interface of the application • Creating application specifications documents• Creating development specifications documents• Analysing competitive CRM software• Supporting presales and project managers in difficult projects and preparing bid IT solutions• Designing Reports• Organising and Tutoring training courses & presentations (internal and external) Show less

  • R&D Senior CRM Consultant

    Mar 2002 - May 2005

  • R&D Junior CRM Consultant

    Mar 2000 - Feb 2002

  • Application CRM Consultant

    Oct 1999 - Feb 2000
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  Kintec (siemens group)

  Jun 2005 - Dec 2013

  It analyst, crm manager

  • Managing CRM suite• Analysing the business needs, constructing workflow charts and diagrams and customizing the CRM software respectively • Designing and developing custom solutions • Designing and running reports regularly for Sales, Operations, Logistics• Creating Change management specification documents• Managing Fleet application • Providing Help Desk support and Conducting user trainings • SAP, 1st level support & Local User Coordinator (MM, SD,PS,FI,CO, Security)• Database administration Show less

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  Opap s.a.

  Oct 2015 - now

  ResponsibilitiesMonitoring and Controlling the reporting requirements towards the VLT Vendorsthe SLA with the Field Service Company for the Roll out and Maintenance phasesthe processes of the Technical Operations Division the processes in relation to the Field Service companyReporting to the HGC (Hellenic Gaming Commission) AchievementsDesigning the Ticketing system and the Reports covering the VLTs projectDefining the Processes of the Technical Operations Division as well as its interaction with other Divisions of the company and the Field Service company Show less

  • SLA Controlling Manager

    Feb 2015 - now

  • Racing Applications Manager

    Feb 2016 - Apr 2016

  • Project Manager ( Horse Races)

    Oct 2015 - Jan 2016