Experience

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  Wwelektronik

  Sept 2005 - May 2007

  Electronic sales specialist

  Web designer, Electronic Sales Specialist

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  Polam-rem s.a.

  Jun 2007 - Sept 2011

  System administrator

  IT Network Management - 160 IP, 2 server rooms- Hardware maintenance - PC/Laptop, printers, scanners, servers, network devices, IP phones devices. CMC devices- Software maintenance - software updating, antivirus, file management, problems troubleshooting, - New IT Managerial Software installation and maintenance- Resolving problem using remote management tools- 1st level support for end users- Managing and coordinating outsourcing vendors- Preparing technical documentations- design and implementation of LAN from scratch Show less

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  Energomontaż-północ gdynia s.a.

  Jan 2012 - Apr 2013

  It specialist

  IT Network Management - 420 IP, 3 locations, 4 server rooms- Hardware maintenance - PC/Laptop, printers, scanners, servers, network devices, IP phones devices. - Software maintenance - software updating, antivirus, file management, problems troubleshooting, - New IT Managerial Software installation and maintenance- Resolving problem using remote management tools- 1st level support for end users- Managing and coordinating outsourcing vendors- Preparing technical documentations- Access control system Show less

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  Thomson reuters

  May 2013 - Oct 2018

  Network management specialist

  • Pro-actively monitoring client site devices- servers MS 2008- network devices - CISCO, Juniper• Problem Management :- manage problems end to end- liaises with field groups, technical operation/telecoms, 2nd line support- keeping track the progress until problem is resolved- collect & Analyse log file from client site device- resolve problem using remote management tools- assist front line agent & field groups to determine the status of a client site device using remote health checks• Installation Assistance:- assist on site engineer to enroll devices to Tivoli Environment- Second line of support for the clients and field engineers- perform post-install checks to ensure correct function of devices• Maintaining technical and soft skills:- maintain adequate product, technical and market knowledge- familiarizing with new products- maintain call handling skill, including the correct call logging, administrative and procedural practices required Show less

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  Refinitiv

  Oct 2018 - Mar 2020

  Technical specialist

  - Proactive monitoring customers site servers all over the world- Proactive Last Mile monitoring - Delivery Direct infrastructure- Acting as a frontline support for the clients- Managing problems end to end. Liaising with field groups, technical operation/telecoms, 2nd line support. Keeping track the progress until problem is resolved- Collecting & analyzing log files from client site devices- Resolving problem using remote management tools- Assisting other groups to determine the status of a client site device using remote health checks- Performing remote configuration for new Delivery Direct installations, including: applying final configurations on network equipment; running stress-tests to assess link quality; checking if all devices are alarming properly on monitoring tools- Troubleshooting network connections and equipment- Working with last mile comms providers Show less

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  Gdansk university of technology

  Sept 2020 - May 2023

  Engineering and technical specialist