Experience

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  C-cubed solutions

  Sept 2008 - May 2010

  Group leader

  Remote Desktop Support using Net meeting and remote tools. (LogMeIn, Team viewer, Go toassist).Troubleshooting escalated system related issues remotely using remote access tools. (Win9x,NT, Win 2000/XP/Vista), Network Connectivity, TCP/IP configuration, upgrades, MS Officeproducts and Internet connectivity.Responsible for supporting and installing all MS Office applications and other software'sPerformed upgrades, installation of software and drivers and essential desktop troubleshootingthrough remote access.Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, andGroup Policies.Configuring Mails in Outlook using POP3, Exchange and IMAP.User rights and permission, disabling and enabling accounts, file and folder permissions andconfiguring security templates as per customer need Show less

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  Info services pvt ltd

  Jun 2010 - Dec 2011

  Techinical support engineer

  Project: Future Generali India Insurance Co.LtdWork Description:Responsible for managing LAN/WAN installation and arrangement for Network PCs performingconnectivity, system setup, daily backup, network virus inoculation, hardware and softwaretrouble shooting.Configuring Exchange accounts with Outlook 2003/07/10, for end users.Data backup of the users. Ensure backup storage and handling of media to prevent without dataloss.Managed inventory of printers, PC's, Epbax and related hardware and equipments.Printer/LAN/PC troubleshooting, supporting near about 250 LAN users in a WinXP platform, in acentralized data center.Tracking the movement of company equipment by managing the asset management database .Track, respond and close trouble calls placed through a centralized corporate help desk.Follow corporate standards to setup, install and configure software and hardware.Completed projects in the given time line and assisted project manager. Show less

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  Arthur j. gallagher & co.

  Dec 2011 - Nov 2012

  Desktop engineer

  Responsible for troubleshooting of all end-user problems, to include problems with end-userapplications, Operating Systems, Hardware, Network printers, Laptop computers, Blackberry,Wireless,VPN and secure ID tokens.Track, respond and close trouble calls placed through a centralized corporate ticketing tool BMCRemedy.Training end-users and desktop level engineers on new and existing tools and internalapplications.Creating and sending all the Daily/Weekly/Monthly/Quarterly reports.Supporting software applications such as MS-Office 2003/07/10, SQL, Cisco applications,Antivirus.Requirement planning, desigining, vendor development, preparing comparative statement, orderplacing, and follow up of hardware and software requirements.Interacting with the general managers and project managers for their project requirements ofhardware, software’s and new procurements. Show less

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  Genpact

  Nov 2012 - Feb 2014

  System engineer

  Performing technical troubleshooting and resolution for small to medium business operations. Upgrading servers from antiquated OS software and hardware to current standards. Consultation for workstation and server upgrades, migrations, and efficiency planning.Working on the day to day tasks of Network administration and end user support utilizing Active Directory, Backup & restore, monitoring.Providing consultation services to bring customers to current hardware and software to maximize efficiency within business functions.Monitoring network, data center and system events; troubleshot problems, and resolved outages.Upgrading workstation computers to current standards or providing replacement hardware as needed. Migrating data from old hardware to new, ensuring proper functionality and availability on new hardware. Ensuring interoperability between workstations and servers before, during, and after migration.Recommendation and troubleshooting support for client backup solutions, Configured automation for scheduled backups for clients, and provided restoration support when needed. Push all Microsoft software updates via Windows Server Update Services (WSUS) to all local and remote computers.Install and maintain MacAfee device encryption for all Laptops.Prepare user guides and instructions covering work procedures which include process charts, exhibits of forms used and subsidiary functional responsibilities as needed. Provide support to internal and external clients with mission critical business continuity and critical system support; responsible for delivering technical assistance and problem management services on business critical servers, sub-systems and applications which operate within a multi-vendor environment. Show less

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  Stibo systems

  Feb 2014 - now

  • Manager - Global Cloud Operations

    Feb 2021 - now

  • Associate Manager - Technical Support Services

    Nov 2018 - Feb 2021

  • Lead System Engineer

    Oct 2016 - Nov 2018

  • System Engineer

    Feb 2014 - Oct 2016