Experience

• 

  Nep - núcleo de experimentação publicitária

  Feb 2016 - Nov 2016

  Advertising intern

  NEP is the university's model agency at PUC Minas, organized by professors to provide students with professional experiences.• Offer customer service, develop briefings, oversee deadlines, and coordinate internal team activities.

• 

  Lz mkt e negócios

  Jun 2017 - Nov 2018

  • Create compelling content for a variety of channels including online and offline media. • Peer with the Art Director to elaborate efficient graphic materials to solve customer demands.

  • Jr. Marketing Writer

    Jun 2018 - Nov 2018

  • Marketing Writer Intern

    Jun 2017 - Jun 2018
• 

  Rock content

  Nov 2019 - Jul 2023

  • Lunch and support global customer experience initiatives coherent with Rock Content’s business goals, such as Customer Health Score, Customer Communication Guidelines, and Customer Journey Mapping. • Implement best practices and monitor customer feedback and advocacy programs, including global NPS, CSAT, and CES metrics — surface insights to Leadership as needed to drive innovation to processes and products. • Managing Customer Marketing initiatives, harmonized with the brand persona and guidelines. Show less

  • Global Customer Experience

    Oct 2021 - Jul 2023

  • Customer Success Manager

    Feb 2021 - Oct 2021

  • Customer Success Associate

    Nov 2019 - Feb 2021
• 

  Student association, george brown college

  Feb 2024 - now

  Reporter at the dialog

  The Dialog is an award-winning student media organization that has been covering the college community since 1982.• Prepare pitches for story/article ideas, and accept responsibility for assigned articles.• Generate leads for story ideas, and develop a network of contacts.• Conduct interviews, aligned with department professional ethics, standards, and consent.• Write stories/articles that are compelling to student readers.