Emily Jackson

Experience

• 

  Henlow Racing Ltd

  Mar 2012 - Sept 2014

  Waitress/Bartender

  • Liaised with kitchen staff to cover food orders as well as serving at the bar, so multitasking was essential. Made sure customers were served quickly at busy times• Replenishing and restocking the bar, always ensuring high level of stock management and efficiency.

• 

  Waitrose

  Aug 2012 - Sept 2016

  Customer Service Assistant – Delicatessen

  Duties include:• Serving customers in a polite and professional manner.• Helping train new team members in key competencies.• Demonstrating vast product knowledge in order to advise customers.• Demonstrating an in-depth knowledge of key health and safety standards used within the industry.

• 

  River Island

  Sept 2014 - Apr 2015

  Customer Service Assistant

  Duties include:• Serving customers and maintaining excellent levels of customer service during busy periods• Flexible, worked shifts at short notice• Negotiation skills regularly upselling to customers

• 

  University of Nottingham Students'​ Union

  Feb 2016 - Jun 2017

  Student Duty Manager

  • Managing a team of staff in a busy environment ensuring a high level of service is offered at all times. Responsible for customer satisfaction, stock control, cashing up and securing the premises. • Demonstrated ability to resolve customer queries or complaints. Taking the initiative to resolve situations in order to ensure the best outcome for the customer and the business.

• 

  University of Nottingham Students'​ Union

  Sept 2017 - Sept 2018

  Assistant Manager

  As Assistant Manager I was involved in a diverse range of tasks, whilst supporting the Students’ Union. My day-to-day responsibilities consisted of overseeing the operations of the bar, managing a team of 65+ student staff, including creating material for recruitment and training. I worked alongside the commercial manager to meet business targets set in both a leading and supporting capacity. I was elected as a staff engagement representative for the commercial department, conveying my colleague’s views to the senior leadership team and liaising with a team to improve the staff experience. Show less

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  Gap Year

  Sept 2018 - Aug 2019

  Travelling and working in Australia

  After finishing my masters I decided to take a year out. We travelled to countries including Australia, Canada, Hawaii and Thailand. I worked in the hospitality industry in Sydney for a number of months.

• 

  British Airways

  Sept 2019 - Sept 2020

  Graduate Future Leaders Programme

  Enhanced project management and leadership skills through diverse placements, including within the Colleague Communications and Engagement team, where I successfully coordinated initiatives to improve communication and team engagement.

• 

  Department for Business, Energy and Industrial Strategy (BEIS)

  Sept 2020 - Sept 2022

  • Collaborating with campaign leads to support the delivery and governance of priority COP26 campaigns. Using project delivery experience to provide guidance and support to colleagues.• Effective events management, facilitating discussions between policy teams and external suppliers to ensure shared event objectives and smooth delivery.• Monitoring and reporting progress, including challenging senior colleagues when required. • Implementing and maintaining project plans and schedules to enable effective programmes. Show less

  • Programme Manager - International Net Zero

    Jun 2022 - Sept 2022

  • Programme Support Manager - BEIS Partnerships

    Jan 2022 - Jun 2022

  • Project Manager, International Climate Campaign and COP26

    Sept 2020 - Jan 2022
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  UK Health Security Agency

  Sept 2022 - Dec 2023

  Senior Risk, Benefits & Dependencies Lead
• 

  Department for Science, Innovation and Technology

  Dec 2023 - Sept 2024

  Project Delivery Capability Lead
• 

  Turner & Townsend

  Sept 2024 - now

  Project Manager