Mariachiara Capuano

Experience

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  Krosscall limited

  Jan 2016 - Aug 2016

  Customer Service Representative
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  Walt Disney World

  Sept 2016 - May 2017

  Merchandise Cast Member
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  Heeton Hospitality International

  Jun 2017 - Jun 2018

  Reception Supervisor

   Confident in managing Front Office staff  Solid understanding of common hotel guest realations procedures.  Welcome guests, handled guest issues and resolved complaints.  Coordinated with Housekeeping and maintenance departments.  Maintaining guest satisfaction and immediate follow up.  Work closely with others and delegate authority when required  Monitor team check-in and check-out procedures.  Trained new front office staff.  Prepared daily guest reports and determinated room availability.  Ensure proper coding of guest information in hotel database  Answer guest enquires in person, via phone and through emails  Monitored guest comments and feedback to determinate areas for improvement  Responding to guest’ rewies on different channels ( Booking.com, Agoda, Expedia, Ctrip, Tripadvisor etc..)  SOFTWARE : OPERA Show less

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  The Stafford London

  Jun 2018 - Mar 2019

  Receptionist
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  The Langham, London

  Apr 2019 - Aug 2021

  Guest Service Agent

   Welcome and greet guests.  Answer and direct incoming calls.  Inform guests of hotel rates and services.  Make and confirm reservations for guests.  Ensure proper room allocation.  Register and check guests in.  Verify and imprint credit cards for authorization.  Enforce rules and policies of the Hotel.  Close guest accounts and check guets out.  Handled guest issues and resolved complaints.  Coordinated with Housekeeping and maintenance departments.  Maintaining guest satisfaction and immediate follow up.  SOFTWARE : strong knowledge of OPERA, Excell and Microsoft Word Show less

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  Claridge's

  Aug 2021 - now

  • Duty Manager

    Jun 2022 - now

  • Reception Supervisor

    Aug 2021 - Jun 2022