Muhammad Tariq Khan

Experience

• 

  DWP

  Apr 2014 - Jan 2017

  IT SUPPORT ENGINEER

  • Supported clients by telephone and email. Good liaison skills with vendors.• Analysed user-generated tickets to determine causes of problems and took action to resolve them• Networking (TCP/IP) and providing support for Windows Desktop 7, 8 & 10; Server 2008 R2, 2012 R2 & 2016• Backup software including Veeam backup systems and virus removal.• Followed help-desk policies; prepared reports of activity; stayed up-to-date on system information• Applied patches in accordance with procedures• Ensured computer hardware was safe and complied with health and safety legislation• Cabling and installation of new devices; prepare for integration with existing setup Show less

• 

  ANDAZ Technology Pty Ltd

  Jan 2017 - now

  IT ENGINEER

  • Providing telephone, remote and onsite client support in clear, concise and professional manner• Configuration of VLANS ,SVI, Ether- channel, AAA Server, SNMP, NTP, VPN Clients on ASA Firewalls(5510,5520)• Troubleshooting, diagnosis and rectification of customer faults• Repair, upgrade and installation of various hardware and software• • knowledge of ITIL and industry best practices • Participation in occasional 'out of hours' support tasks• Routers & Switches hardening against internal attacks like mac-address flooding, man-in-middle attack, Dhcp snooping using Port Security, and Auto-Secure• Maintain the necessary project plans and documentation of all system builds and modifications• Ownership of problem escalations and management of incidents and requests to resolution• Advanced skills Windows 10, Windows 8.x, Office 365 products including Microsoft Word, Excel, Outlook, SharePoint, Skype, OneDrive, Server 2008R2, 2012R2 & 2016 Show less