Muhammad Tariq Khan

Muhammad Tariq Khan

IT SUPPORT ENGINEER

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  • Timeline

  • About me

    IT Engineer at ANDAZ Technology Pty Ltd

  • Education

    • Bvs parsi high school

      1985 - 1990
    • NED University of Engineering and Technology

      1994 - 1998
      Bachelor's degree Electrical and Electronics Engineering
  • Experience

    • DWP

      Apr 2014 - Jan 2017
      IT SUPPORT ENGINEER

      • Supported clients by telephone and email. Good liaison skills with vendors.• Analysed user-generated tickets to determine causes of problems and took action to resolve them• Networking (TCP/IP) and providing support for Windows Desktop 7, 8 & 10; Server 2008 R2, 2012 R2 & 2016• Backup software including Veeam backup systems and virus removal.• Followed help-desk policies; prepared reports of activity; stayed up-to-date on system information• Applied patches in accordance with procedures• Ensured computer hardware was safe and complied with health and safety legislation• Cabling and installation of new devices; prepare for integration with existing setup Show less

    • ANDAZ Technology Pty Ltd

      Jan 2017 - now
      IT ENGINEER

      • Providing telephone, remote and onsite client support in clear, concise and professional manner• Configuration of VLANS ,SVI, Ether- channel, AAA Server, SNMP, NTP, VPN Clients on ASA Firewalls(5510,5520)• Troubleshooting, diagnosis and rectification of customer faults• Repair, upgrade and installation of various hardware and software• • knowledge of ITIL and industry best practices • Participation in occasional 'out of hours' support tasks• Routers & Switches hardening against internal attacks like mac-address flooding, man-in-middle attack, Dhcp snooping using Port Security, and Auto-Secure• Maintain the necessary project plans and documentation of all system builds and modifications• Ownership of problem escalations and management of incidents and requests to resolution• Advanced skills Windows 10, Windows 8.x, Office 365 products including Microsoft Word, Excel, Outlook, SharePoint, Skype, OneDrive, Server 2008R2, 2012R2 & 2016 Show less

  • Licenses & Certifications

    • CCNP (SWITCH)

      Cisco
    • CCNP (ROUTE)

      Cisco
    • MCSA 2016

      Udemy
    • CCNA (ROUTING & SWITCHING)

      Cisco
    • CCNA (VOICE)

      Cisco