Experience

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  Systel

  Jun 2016 - Jul 2016

  Network engineer
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  Union national bank egypt

  Jul 2017 - Jul 2017

  Technical support engineer
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  Eazy mobility

  Jan 2020 - Mar 2020

  Technical support engineer

  Duties & Responsibilities:-Serve as the first point of contact for customers seeking technical assistance over the phone and on-site.-Determine the best solution based on the issue and details provided by customers-Direct unresolved issues to the next level of maintenance support.-Provide accurate information on all the solved and u unsolved problems to the line support.-Identify and suggest possible improvements in software and hardware maintenance support procedures.-Resolve problems with networks and other systems-Diagnose system errors and other issues-Follow up with customers to ensure full resolution of issues.-Run reports to analyze common complaints and problems and report them to the direct manager.-Install or change the software to fix issues.-Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Show less

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  Talabat

  Mar 2020 - now

  Information technology support engineer

  Job Description-Resolve problems within Microsoft office (outlook, excel, etc.).-Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.-Install, repaired and setup computer peripherals-Administer repairs, upgrades and completed configuration of PC's and related peripherals-Use troubleshooting skills to diagnose and repair PCs and Laptops-Perform software installations and regularly scheduled updates-Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.-Manage and support the VoIP infrastructure for our customer service team Show less