Experience

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  Mango

  Dec 2007 - Aug 2010

  Manager/ assistant manager

  * Sales forecasting* Visual merchandising* HR responsibilities* Money mapping (category management)* Payroll and rosters* Customer orders and transfer of stock* Mentoring and leading frontline staff in alignment with the company’s values and business plan* Stock control and ordering* Loss and prevention* Complaints and faulty stock

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  Foxtons

  Mar 2011 - Oct 2011

  Office coordinator- sales

  * Ambassador for the brand* Customer service* Administration duties* Booking Events and Meetings* Diary management on Microsoft Outlook* Personal Assistant to Sales Manager* Client problem solving* Updating and creating weekly sales figure pipelines for each quarter* Typing minutes in management meetings and board meetings* Screening calls* Archiving of documents and keys* Liaising with Directors, Managers and Negotiators

• 

  Interactive red

  Nov 2011 - Apr 2015

  Digital production controller

  * Creating and planning website projects using Microsoft Project, Word and Visio* Management of multiple website projects simultaneously * Relationship and Client Management* Planning and managing the team’s daily schedule* Leading client meetings and liaising with clients on a daily basis over email and phone* Procedure development* Budget management and up-selling on projects * Writing skills- sales proposals, quotations, technical specifications, design briefs, help sheets, training manuals, website content briefs* Evaluation and analysis of projects (including performance appraisals)* (Working with the design team to create) UX design creation, wireframes, site map creation* (Working with the development team to create) feature and functionality development, User Acceptance testing, database creations* Conducting CMS training sessions with clients* Strategic management* Motivating and leading a team Show less

• 

  Lmpm.com

  Apr 2015 - Jun 2015

  Project manager
• 

  Sagittarius

  Jun 2015 - Sept 2021

  Areas of expertise:• People management, mentoring, and coaching.• Project delivery.• Sitecore platform. • Team utilisation / forecasting.• Client / team / project profitability.• Portfolio management. • Strategic planning & implementation.• KPI monitoring and review.• Project Management Office strategy creation and implementation. • Innovation • Worked with Client industries including: Education and Charities, Enterprise Ecommerce, Manufacturing and Construction, and Travel and Tourism. Show less Areas of expertise:• Project planning, scoping, dependency mapping.• Budget management - reporting, forecasting, tracking. • Risk management and mitigation plans. • Frequent Client / stakeholder management and reporting. • Team utilisation, client / team profitability.• Team management - engineers and creatives.• Mentoring and coaching other Project Managers • KPI monitoring and execution. Awards:• Trafalgar Wins Best Tour Operator Website at 2017 Travvy Awards • Journey Latin America wins at 2017 Travel Marketing awards• FirstPort shortlisted at 2016 Negotiator awards within the Website of the Year category Show less

  • Head Of Project Management Office

    Oct 2016 - Sept 2021

  • Digital Lead Project Manager

    Aug 2015 - Sept 2016

  • Digital Project Manager

    Jun 2015 - Aug 2015
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  Graphite digital

  Sept 2021 - Apr 2023

  Delivery director

  Elevating and growing a scalable Delivery function. * Baselining and applying what good looks like for Project Management, portfolio management and resource management* Launched PM Academy for internal training and development * Improving forward planning pipeline and resources so the business is able to see overheads and work needed 3 months or more in advance * Mindset shift: Moving from ‘a feeling lead’ approach to data lead within 3 months * Streamlining squad processes and unifying disjointed Delivery approaches* Creating agility within the team to ensure the right talent is placed on the right projects * Mentoring and coaching across the business * Toolset migration to Forecast within 2 months * Proactively working with clients to roadmap workstreams across a 12 month period * Upselling and costing projects as well as retainers for 12+ months * Improving client services through moving from supplier to partner* Implementing automation and efficiencies within Delivery - tools, reports, time syncs etc. * Reducing TOIL and contractor overheads by 50% in the first year* Increased B Heard results within Delivery - moving from all red to all green within 6 months * Supporting the growth and profitability of Graphite Digital - stretching through to the CS discipline to fill gaps Show less

• 

  Cactus

  Apr 2023 - now

  Managing partner - service delivery