Experience

• 

  Zuno bank ag

  Dec 2009 - Jan 2014

  Contact centre agent

  - responsibility for solving customer requests via phone, e-mail, chat and social media (general information about bank products, balance information on accounts & deposits, transactions, offering loan products, debit and credit card services, claims etc.)- testing update banking systems- cooperation between CC and other departments of the bank mainly Backoffice

• 

  Hotel jantár dudince s.r.o.

  Aug 2014 - Nov 2015

  Receptionist

  Work at the reception – responsibility for check-in and check-out clients personal, online as well as over the phone Work with cash register Generation of statistic and reports

• 

  A-z veľkoobchod, s.r.o.

  May 2016 - Jun 2017

  Assistant to coo & ceo

  Comprehensive administrative services, retail branch management, financial operations, corporate correspondence, cooperation with all departments of the company, ...

• 

  N&n holding, s. r. o.

  Apr 2018 - Jan 2019

  Marketing consultant

  Marketing

• 

  Metlife slovensko

  Apr 2019 - now

  Product management of existing and newly developed products. New product design and development. Support in the development of the company’s digital tools. Monitoring market trends. Responsibility for solving customer requests via phone, e-mail & personal. Deputy superior. Cooperation with the complaints department. Cooperation in conducting interviews and checking the reception.

  • Product Development Executive

    Mar 2024 - now

  • Senior Customer Specialist

    Apr 2019 - Feb 2024