Experience

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  Convergys

  Aug 2012 - Sept 2014

  Customer service representative

  Great customer support and customer satisfaction with over 80%. Experience in billing, troubleshooting tickets and difficult troubleshooting over the phone to achieve proper resolutions.

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  Japan international cooperation agency (jica)

  Sept 2015 - Jan 2016

  Project assistant

  • Excelled as a Project Assistant, orchestrating seamless collaboration among multiple government organizations and directives, ensuring effective communication and adherence to shared goals.• Spearheaded event organization, showcasing strong logistical planning skills to deliver successful outcomes and enhance team cohesion.• Leveraged effective communication expertise to foster inter-agency cooperation and facilitate information flow.• Demonstrated exceptional teamwork skills, contributing to the accomplishment of organizational objectives through collaborative efforts between diverse teams. Show less

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  Simply mac - apple premier partner

  Feb 2017 - Aug 2018

  Service manager

  • Directed annual goals in repair quality, accurate diagnostics, and customer satisfaction, consistently exceedingperformance expectations.• Guided a team of three technicians as the service lead, ensuring streamlined operations, efficient service delivery, and collaborative problem-solving.

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  Apple

  Aug 2018 - Dec 2023

  Mac genius

  • Performed customer-centric technical expertise in Apple products, excelling in troubleshooting and resolving hardware/software issues using diagnostic tools.• Showcased building computers and repairing hardware, consistently exceeding customer expectations with a comprehensive grasp of technical intricacies.• Guided less technically savvy and new technicians, fostering their professional development and ensuring a knowledgeable and skilled team.• Identified and escalated issues to engineering, demonstrating a proactive approach. Collaborated across departments, addressing reported issues and testing new software for seamless integration and functionality. Show less

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  Exp realty

  Mar 2021 - Jan 2022

  Real estate agent

  • Demonstrated in-depth market knowledge to advise clients on property values, investment opportunities, and market trends.• Utilized strong communication and interpersonal skills to understand client needs and provide personalized solutions.• Stayed current on market trends, regulations, and financing options to offer clients informed and relevant guidance.

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  Pendo.io

  Jan 2022 - Jan 2024

  Associate it engineer

  • Fostered collaboration within the IT team to share knowledge via clear communication, and documenting best practices. • Administered Google Workspace, Atlassian, Slack, Zoom, and Okta, optimizing functionality, and user access for enhanced collaborative workflows. • Involved in Windows 10/11 and macOS enrollment, support, and deployment, optimizing onboarding & smooth performance via MDM (Jamf, JumpCloud).• Spearheaded developing and implementing a new ticketing system (Zendesk), expanding communication channels with IT to enhance issue reporting and resolution efficiency.• Improved Day 1 onboarding for new hires through constant communication before and during their first day. Show less

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  Apple

  Feb 2024 - now

  Hardware engineer ii

  • Conduct testing, calibration, and maintenance of laboratory hardware and equipment to ensure accuracy and reliability.• Collaborate with research and development teams to support experimental procedures, data collection, and analysis in a laboratory setting.• Implement and execute automated testing procedures to enhance the efficiency and accuracy of product testing, ensuring software and hardware components meet quality standards.• Maintain and manage the company's Local Area Network (LAN) infrastructure, ensuring optimal performance and security. Show less