R. Javier Avilez

R. javier avilez

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location of R. Javier AvilezRaleigh-Durham-Chapel Hill Area
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  • Timeline

  • About me

    Hardware Engineer @ Apple

  • Education

    • Universidad nacional de ingeniería

      2008 - 2013
      Bachelor's degree electrical and electronics engineering
    • Brigham young university - idaho

      2018 -
      Computer software engineering
  • Experience

    • Convergys

      Aug 2012 - Sept 2014
      Customer service representative

      Great customer support and customer satisfaction with over 80%. Experience in billing, troubleshooting tickets and difficult troubleshooting over the phone to achieve proper resolutions.

    • Japan international cooperation agency (jica)

      Sept 2015 - Jan 2016
      Project assistant

      • Excelled as a Project Assistant, orchestrating seamless collaboration among multiple government organizations and directives, ensuring effective communication and adherence to shared goals.• Spearheaded event organization, showcasing strong logistical planning skills to deliver successful outcomes and enhance team cohesion.• Leveraged effective communication expertise to foster inter-agency cooperation and facilitate information flow.• Demonstrated exceptional teamwork skills, contributing to the accomplishment of organizational objectives through collaborative efforts between diverse teams. Show less

    • Simply mac - apple premier partner

      Feb 2017 - Aug 2018
      Service manager

      • Directed annual goals in repair quality, accurate diagnostics, and customer satisfaction, consistently exceedingperformance expectations.• Guided a team of three technicians as the service lead, ensuring streamlined operations, efficient service delivery, and collaborative problem-solving.

    • Apple

      Aug 2018 - Dec 2023
      Mac genius

      • Performed customer-centric technical expertise in Apple products, excelling in troubleshooting and resolving hardware/software issues using diagnostic tools.• Showcased building computers and repairing hardware, consistently exceeding customer expectations with a comprehensive grasp of technical intricacies.• Guided less technically savvy and new technicians, fostering their professional development and ensuring a knowledgeable and skilled team.• Identified and escalated issues to engineering, demonstrating a proactive approach. Collaborated across departments, addressing reported issues and testing new software for seamless integration and functionality. Show less

    • Exp realty

      Mar 2021 - Jan 2022
      Real estate agent

      • Demonstrated in-depth market knowledge to advise clients on property values, investment opportunities, and market trends.• Utilized strong communication and interpersonal skills to understand client needs and provide personalized solutions.• Stayed current on market trends, regulations, and financing options to offer clients informed and relevant guidance.

    • Pendo.io

      Jan 2022 - Jan 2024
      Associate it engineer

      • Fostered collaboration within the IT team to share knowledge via clear communication, and documenting best practices. • Administered Google Workspace, Atlassian, Slack, Zoom, and Okta, optimizing functionality, and user access for enhanced collaborative workflows. • Involved in Windows 10/11 and macOS enrollment, support, and deployment, optimizing onboarding & smooth performance via MDM (Jamf, JumpCloud).• Spearheaded developing and implementing a new ticketing system (Zendesk), expanding communication channels with IT to enhance issue reporting and resolution efficiency.• Improved Day 1 onboarding for new hires through constant communication before and during their first day. Show less

    • Apple

      Feb 2024 - now
      Hardware engineer ii

      • Conduct testing, calibration, and maintenance of laboratory hardware and equipment to ensure accuracy and reliability.• Collaborate with research and development teams to support experimental procedures, data collection, and analysis in a laboratory setting.• Implement and execute automated testing procedures to enhance the efficiency and accuracy of product testing, ensuring software and hardware components meet quality standards.• Maintain and manage the company's Local Area Network (LAN) infrastructure, ensuring optimal performance and security. Show less

  • Licenses & Certifications

    • Real estate broker

      North carolina real estate commision
      Jul 2021
    • Apple certified macintosh technician (acmt)

      Apple
      Mar 2017
    • Okta certified administrator

      Okta
      Oct 2023
      View certificate certificate
    • Jamf certified associate exam - english

      Jamf
      Jul 2022
      View certificate certificate
    • Apple certified ios technician

      Apple
      Mar 2017
    • Automation pro i

      Workato
      Dec 2023
      View certificate certificate
    • Apple certified support professional (acsp)

      Apple
      Jun 2018
    • Okta certified professional

      Okta
      Feb 2023
      View certificate certificate
  • Volunteer Experience

    • Volunteer Champion

      Issued by Apple on Feb 2019
      AppleAssociated with R. Javier Avilez