Experience

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  Shanghai knzx corporation

  Nov 2006 - Sept 2007

  Logistics specialist

  Logistics responsibilities- The arrangement,package and transportation of goods according to orders given by sales assistants- Keeping in close contact with transportations companies to ensure on-time arrivals- Receiving and sending expresses, checking new arrivals- Inputting and checking the data of CRM and SCM systems- Monthly inventory- Settling with the transportation companies and drivers monthly, getting approvals from line managers and accountants- Dealing with various emergencies at short-notice, including unscheduled arrivals and late deliveriesCustomer Service- Maintaining a high level of customer service and satisfaction- Dealing with questions and complaints on a daily basisAdministrative Affairs- Checking on work attendance of the workers in the warehouse and writing the minutes of weekly meetings- Attending the meetings held in the parent company periodically Show less

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  Yanlord garden property management (shanghai) co., ltd

  May 2009 - Mar 2010

  Customer service specialist

  Providing in-time and high quality service for all residents of Yanlord GardenCollecting quarterly fees such as property management fee, private parking lot fee, satellite TV fee, CATV fee, etcHandling all complaints from residents and giving prompt feedbacksKeeping information of owners and tenants updatedTranslating all kinds of documents and doing oral interpretationPosting important notices and delivering periodicalsProviding translation support for other colleaguesCovering reception area Show less

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  Wall street english

  Mar 2010 - Aug 2021

  Administrative & Secretarial responsibilities for Sales Directors- Managing and scheduling calendar, doing reminder accordingly- Organizing and coordinating meetings, involving securing meeting room, meeting invitation, meeting agenda, confirmation on attendance, equipment setup, documents preparation - Handling expense claims- Taking care of business travel, ticket booking and accommodation arrangement- Following up on action plans and feedbacks from Center Managers- Other ad-hoc tasks assigned by Sales DirectorsVarious sales reports and sales analysis, e-filing them systematicallyCross-department cooperation- Being responsible for facilitating the communication between operation team and service team to boost the sales from VVIP products- Collaborating on projects when operation department is involved- Supporting other departments who are short of hands- Providing sales reports and operations information when required- Backing up for staff on leaveAdministrative support for operation team- Organizing regional events, such as annual party, team building, meeting lunch- Providing support for Center Managers- Department procurementAdministrative support for National Operations Director when required Show less Administrative responsibilities:- Ensuring the accurate entry of contracts and students’ information into CDS and SSDS- Dealing with all kinds of contractual issues to guarantee students’ normal study- Maintaining security and integrity relating to contract information- Finishing sales reports assigned by center director with accuracy and punctuality for sales review and sales decision making- Managing and controlling inventory, working with staff from finance team and service team to do monthly inventory - Dealing with expense claim for center managers- Doing application of student’s ID card and other coursesFinancial responsibilities- Ensuring the accurate and timely collection of tuition fees, center other revenue and reporting of cash management- Finishing financial reports- Depositing and withdrawing cash- Making sure good financial operation of the centerCustomer Service- Greeting visitors and students- Assisting students in their issues (classes booking, problems solving) Show less

  • East Region Administrator

    Mar 2010 - Aug 2021

  • Center Administrator & Cashier

    Mar 2010 - Jul 2014
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  盟博广告（上海）有限公司

  Oct 2021 - now

  Um ceo助理

  CEO助理职责- 安排管理会议行程，并给予及时提醒- 组织协调会议，做好会前准备，如有需要做好会议纪要- 各类费用报销- 差旅交通及住宿安排，行前做好目的地的疫情防控政策查询并提醒做好核酸检测- 商务就餐的安排- 私人事务的处理，例如事务安排，和司机沟通，个人旅行相关事宜及一些生活琐事的处理- 完成CEO安排的其它任务为UM团队提供行政支持- 研讨会或会议支持- 协助客户经理处理供应商相关事宜和其他职能部门同事保持积极沟通，建立良好关系