Experience

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  U-haul international, inc

  Jan 2002 - Sept 2005

  Marketing company storage manager / regional director

  • Decreased delinquency rate by 10%.• Increased total occupancy to 90%.• Responsible for managing 18 locations.• Hired, trained, and supervised management teams.• Decreased employee turnover rate.• Developed and implemented new company security policies.• Responsible for inspecting facilities for proper cleanliness, maintenance, determining key performance indicators, overseeing budgeting guidelines and marketing, documenting contents, securing and processing legal documents for sale of delinquent self-storage units, and negotiating payment settlements in lieu of sale. Show less

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  Mgm transport

  Nov 2005 - Sept 2011

  Traffic manager

  • Increased total dedicated customer contracts by 15%.• Increased shipment pricing 10%.• Assisted in reducing past due accounts by 20% while maintaining great customer relations.• Responsible for pricing truckload, less-than-truckload, container, and rail car shipments.• Formulated and implemented contracts.• Negotiated and administered dedicated carrier agreements.• Formulated and implement fuel surcharge per Department of Transportation Regulations.• Trained, coached, scheduled and managed 20 staff.• Prepared and submitted customs paperwork for foreign shipments. Show less

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  Tyler junior college

  Aug 2013 - Jun 2015

  Student assistant

  Responsible for maintaining scheduled office hours and assisting with the daily office operation as determined by supervisor, including: typed correspondence, entering data/computing, handling phone calls, creating publications (fliers, brochures, etc.), posting fliers around campus, plan and promote campus events through innovative and traditional PR/advertising techniques, manage projects for major campus events, assist with campus events sponsored by Phi Theta Kappa.

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  Holiday retirement

  Jul 2015 - Oct 2017

  Sets community goals and culture. Is responsible for community financial performance (budget, expenses, net operating income growth, occupancy, etc.). Provides leadership and manage the AGM, Chef, Housekeeping, Maintenance, Enrichment personnel and other staff as needed. Recruits, supervises, coaches, develops, disciplines, and discharge team members. Partner with Sales Leader to ensure the community is meeting its sales goals. Meet with and lease apartments to potential residents. Provide tours, negotiate/sign leases, and make sales calls as needed. Responsible for resident relations in the community to include resolving concerns/problems, retaining residents, supporting transitions, and assisting resident’s families. Provide ongoing coaching and development to associates while ensuring associates’ job satisfaction. Develop marketing plans with sales for the community. Represent Holiday in the community. Manage vendor contracts, department budgets, labor hours, schedules, and associate meetings. Provide on call coverage of the community for emergencies. Ensures a quality retirement experience for our residents. Skilled in resolving customer service issues and finding “Win Win” solutions. Show less Community managers are responsible for achieving and maintaining the budgeted net operating income for the assigned community. The charge is to provide a safe and compassionate lifestyle for residents called the Holiday Touch. That lifestyle includes managing building maintenance, food service, housekeeping, and resident enrichment. Additionally, managers are responsible for growing community census by taking charge of the sales process and slowing the pace of residents moving out, rental agreement management and collections, labor management, the coding of payables to the general ledger and more. Show less Community managers are responsible for achieving and maintaining the budgeted net operating income for the assigned community. The charge is to provide a safe and compassionate lifestyle for residents called the Holiday Touch. That lifestyle includes managing building maintenance, food service, housekeeping, and resident enrichment. Additionally, managers are responsible for growing community census by taking charge of the sales process and slowing the pace of residents moving out, rental agreement management and collections, labor management, the coding of payables to the general ledger and more. Show less

  • General Manager

    Oct 2016 - Oct 2017

  • Community Manager

    Apr 2016 - Oct 2016

  • Community Manager

    Jul 2015 - Apr 2016
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  Hawthorn senior living

  Feb 2018 - Oct 2018

  Community manager
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  Horry county schools

  Oct 2018 - now

  Substitute teacher
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  Sea watch inn at the landing

  Jun 2019 - now

  Resort manager