Experience

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  Ernst and young

  May 2008 - Aug 2008

  Intern

  Assisted in seven marketing projects relative to the healthcare industry Worked in a team to complete an HCRIS mapping projectUtilized Microsoft Office Suite to maximize efficiency resulting in significant decrease in project completion time

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  Xs direct insurance brokers ltd

  Jun 2010 - Aug 2010

  Intern

  Informed and educated partnering brokers on underwriting regulationsAdvised brokers on system recommendations and approved insurance issuancesConsulted potential new clients on the company’s motor insurance services

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  Total quality logistics

  Jan 2011 - Jan 2012

  Account executive

  Negotiated with clients and carriers daily averaging a margin of $300 on 10-15 freight movements

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  John marshall high school

  Jun 2012 - Jul 2012

  Summer school math teacher

  Taught 50+ students in a remedial summer programCreated lesson plans based on long-term curricular goalsDeveloped classroom management system and proceduresRecorded daily quiz grades to analyze each lesson's efficiency in terms of the class as a whole and each student on an individual basis

• 

  Exacttarget

  Oct 2012 - Apr 2013

  Product specialist (contractor)

  ExactTarget was having a lot of issues with the time it took to resolve issues with one of their products, the Dynamics CRM plug-in. I was brought in to figure out a way to bring the average time to resolve support cases down.• Decreased the average time to resolve support cases from 10 days to 4 days• Analyzed product support issues, customer and internal team feedback to identify and provide product improvement recommendations• Led data collection and analysis to obtain product metrics – audited and reclassified issues• Served as primary contact with the Project Manager and Development team for issue resolution, root cause analysis and corrective action plan development• Ensured documentation and product implementation processes and procedures were current with each software release• Created a troubleshooting document specific to the Support team to aid in resolving open cases – still used to date• Spoke to customers to get feedback on the interface of software to make it more user-friendly and did troubleshooting with customers on a top-tier escalation team Show less

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  Smartit staffing

  Feb 2014 - Dec 2015

  It administrator

  After devoting myself to earn certifications and explore the Hardware side of IT, I worked as an IT Administrator and was a department of one. I oversaw all IT operations for all three internal offices and to managed services clients.• Responsible for Microsoft Office 365 and SharePoint administration• Set up and administered VoIP phone systems, Microsoft Windows 2008 and 2012 servers across the organization • Implemented and documented set procedures and policies to better organize the company and educated internal staff • Interviewed, hired, and trained all departmental interns Show less

• 

  Impact solutions llc.

  Jan 2016 - Oct 2017

  Network analyst

  Impact Solutions was a small managed services IT company. Although my title was Network Analyst, as a very small company with more clients than employees, I played a lot of different roles, ranging from setting up a network for a small clinic to setting up an email server and migrating a client’s email over the weekend.• Studied and learned each clients’ environment quickly to resolve issues in an efficient amount of time• Learned different types of systems depending on the client, including Sophos, Cisco Meraki and Microsoft products• Troubleshooted Windows Server issues relating to DHCP, DNS, Active Directory, Group Policy• Analyzed wireless networks, document, and report recommendations Show less

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  Octiv (acquired by conga)

  Oct 2017 - Apr 2018

  Program architect
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  Conga

  Apr 2018 - Aug 2020

  Conga specializes in document generation and CLM products, producing the #1 purchased App on the Salesforce App Exchange. I work with Salesforce clients to implement Conga products and solutions to provide up to 100% automation of their documents and contract lifecycle management flow. I complete this work through identifying project requirements, setting up a project timeline and project plan documentation, leading an internal team of resources to ensure the timeline and budget were met, and staying in constant contact with the clients through weekly status reports, build demos and project documentation.• Received 100% positive feedback on post-implementation surveys on projects I was the project manager for the entire implementation • One of only two Project Managers to take on smaller projects individually, completing both the project management and technical build work, saving the client time and money• Aptitude to quickly understand Salesforce environments and technical concepts to maintain understanding and transparency throughout all levels of the business• Collaborate with product teams on escalations, bugs and enhancement requests Show less I worked as a dedicated resource to one of the company’s top Enterprise clients. I, along with another Program Architect, was responsible for solutioning and designing new use cases to further implement the product within the client’s organization while also handling all technical support issues across multiple divisions.• By the time of my promotion, the number of divisions within the company using Conga products had increased from 1 to 10• Trained new users and worked with leadership on creative solutions which led to increasing user adoption in all divisions in the company• Worked directly with the client’s leadership team, identifying requirements, and setting timelines on new projects• Collaborated with product team on prioritizing bugs and enhancements on a weekly basis Show less

  • Project Manager

    Nov 2019 - Aug 2020

  • Program Architect

    Apr 2018 - Nov 2019
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  Litify

  Aug 2020 - now

  • Vice President of Professional Services

    Jan 2024 - now

  • Head of Professional Services

    Aug 2022 - Jun 2024

  • Practice Manager Project Management

    Jun 2022 - Jul 2022

  • Project Management Team Lead

    Jan 2022 - May 2022

  • Senior Technical Project Manager

    Jun 2021 - Jan 2022

  • Technical Project Manager

    Aug 2020 - Jun 2021