Experience

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  Hibachi japanese steakhouse

  Jan 2007 - Jan 2014

  Sushi chef

  • Exceptional Sushi chef for the Concord pike location providing the top grade services to the customers.• Greet every guest/customers with a smile and positive attitude.• Take order, then prepare and deliver the food with presentation.• Follow accurate cash handling procedures.• Organize and maintain a clean service area, tables and assigned station.• Ensuring all menus is clean before and after shifts.• Ensuring all the raw fish are stored under the correct temperature and not contaminated.• Prepare ingredients for cooking, including portioning, chopping and storing food.• Follow all health and alcohol laws, ensuring guest are not intoxicated leaving the restaurant.• Food handling and making sure the guest has a memorable experience during dine-in. Show less

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  Courtyard by marriott

  Feb 2012 - Nov 2020

  • Conduct daily operation task as resolve customer complaints, anticipate potential problems, operational issues, business flow and associate performance and also responsible service of food and alcohol.• Rolled out CY NFL programs for 2013 & 2014, Birchstreet online ordering 2014, Mobiles Check-ins programs in 2015, and My4DX training programs in 2015.• Create and overhaul the checklist for AM, PM, Night audit, Bistro and maintenances to make more productivity during the shifts.• Prepare forecast and reports and assist in the development, implementation and monitoring the budget to maximize revenue and minimize expenses as per allow from e-daily and checkbooks.• Manage the operations of the front office, including food and beverage, housekeeper department to ensure compliance with company policies and achieve an optimal level of quality service to the hotel customers.• Promote hotel’s policies and philosophies to employees and guest through direct and indirect interaction, responding to guest inquires to ensure guest satisfaction.• Responsible for human resources tasks including hiring, training, coach and counseling, problem solution, documentation, discipline and terminate, as appropriate.• Ensured staff completion of all job responsibilities and adherence to all hotel policies, standards, procedures and regulations.• Tracking all agent clocks in/out, tardiness, overtime, miss punch, quote to correct department for cross train agent, schedules and payroll on ADP Timesaver.• Conducted daily and monthly inventory of food, beverage and supplies. Managed cost control for food, labor and overall budget.• Handle guest issues with world-class customer service and 95% GSS respond rate to guest complain.• Ensure efficient operation of the Hotel within the brand standards and franchise policies.• Improve guest satisfaction scores by 20%, from red zone hotel to clear zone hotel in April 2013 to 2014. Show less

  • General Manager

    Feb 2018 - Nov 2020

  • Front office team leader

    Jul 2016 - Feb 2018

  • Operations Manager

    Feb 2012 - Jul 2016