Experience

• 

  Mdi (micro-d international, inc.)

  Aug 2018 - May 2019

  Desktop support engineer

  Responded to incoming incident tickets from end-usersActive directory managementRemotes desktop's problem from any branch in the Philippines Active directory migration team member.

• 

  I-tech global business solutions, inc

  Jun 2019 - Jun 2020

  Desktop support engineer

  Team Lead for a team of 16 Project Desktop Engineers, overseeing a Windows 7 to Windows 10 upgrade project at RBANK's Head Office and branches in the Philippines. Recorded technical issues and solutions in logs and were subsequently assigned to Robinsons Retail Holdings, Inc. Head Office to manage the implementation of a Standard Host naming Convention within two months.

• 

  Ntt ltd.

  Jun 2020 - Nov 2021

  Ms engineer l2

  Providing technical support to end-users through various channels and formats, including email, remote assistance, and face-to-face interactions. It involves installing and configuring computer hardware, peripherals, and applications, as well as imaging machines. Handling escalated issues, testing new technology, conducting investigations and root cause analysis, and attending departmental meetings.

• 

  Unisys

  Oct 2021 - Aug 2022

  Service desk analyst

  Managing nearly 20 Active Directory domains, troubleshooting various IT issues (hardware, software, network, peripherals, VPN). It involves providing initial support to end-users with professionalism, timeliness, and accuracy, recording and diagnosing technical issues, and escalating when necessary. Creating technical documentation for knowledge sharing purposes.

• 

  Tata consultancy services

  Jul 2022 - now

  Leading technical teams in resolving critical business issues, supporting vital applications, and managing incidents and outages. It involves coordinating incident responses, communicating effectively, and prioritizing service restoration. Requires familiarity with ITIL processes and expertise in problem, change, service, and incident management. • Provide 24/7 Level 2 and 3 support for specific application like SAP and O365 admins• Maintaining daily operations of production floor via troubleshooting thru phone call since our client is in international• Strict Compliance of ticket SLA’s and escalation using client Service now application(Snow)• Providing remote assistance to end user for issues escalated from Level 1 support• Installing, monitoring and supporting web server hard- and software

  • Major Incident Manager

    Jan 2023 - now

  • System Administrator

    Jul 2022 - Jan 2023