Experience

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  Flextronics

  Mar 2007 - Mar 2009

  Global it server admin and global citrix farm administrator

  Team Leader in a project to migrate all our Citrix Farms 4.0 to 4.5 creating a Citrix Global Farm. Support, maintenance and development of our Citrix Farms in Americas, Europe and Asia. User accounts and administered security rights, Servers OS Maintenance this includes security patches deployment prevent and correct disk space over threshold etc., Backups Administrator working as Analyst planner and troubleshooter, VMware ESX basic support, Provide service on call.

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  Dell services

  Mar 2009 - Feb 2015

  System administrator sr advisor

  - Support, maintenance and OS installations (Windows server 2000/2003, 2008) in a global environment of more of 3500 servers based on ITIL.- Analyzing and implementing OS patches and hot fixes as well as other OS configurations and updates.- Providing solution to any issue regarding DHCP, DNS, WINS, BIOS, RAID, Cluster, IIS, FTP, security permission, server backups and server security.- Main Citrix support to more of 20 farms with different Citrix versions (Metaframe XP, Presentation server 4, 4.5, Xenapp 5 and 6) hosting more of 200 apps.- Support to VMware ESX (vSphere, vCenter, VMware Converter P2V, V2V, VMotion, Storage VMotion, and Deployment new Virtual Servers.)- Worked with Monitoring system even tools to analyze thresholds of server resources such as CPU, memory, hard drives, services to provide a fast solution to anticipate/provide problem solutions.- Strong written and oral communication skills, with the ability to operate independently in the absence of strict guidance to provide the best delivery service for external and internal customers. Such ability includes: working a flexible schedule that can be dictated by enterprise support issues. Show less

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  Intel corporation

  Mar 2015 - now

  Senior Technical Program Manager - for both NPI and Sustaining programs for Data Center and AI solutions. Managing the Datacenter and AI server design development from the early architecture definition, through the various phases of platform development - all the way into sustaining and deployments. Depth of experience in managing the program working with the ODMs, end customer & Senior engineers. highly experienced in representing the program status at all levels of management, working through technical issues, resources gaps, budget constraints - leading all the way into Mass deployment. Show less Manager of the Customer Product Support team for Intel Server Systems Global Customers, This team was responsible for delivering technical support for top Service Solutions Providers in USA and Europe as well as providing guidance and support to sales team in technical questions and issues from customers.Responsibilities as manager also included coaching engineers to increase their technical knowledge and capabilities, co-develop career development plans with employees, act as a point of escalation for critical issues, plan and drive initiatives to improve customer satisfaction and reduce issue's resolution times. Show less Responsible for the technical support, documentation and technical needs for the new generation of Intel Server Products.- Team leader of the product engineering team that helps customers with the adoption of the new generation of Intel server solutions, responding to architecture questions, resolving technical issues and creating strategies to improve customer support, while working with different engineering teams to design, maintain and develop new server technologies. - Interacting with many internal and external teams/customers, including sales team, Resellers, OEMs and Channel OEMs, design and development teams, and other product stakeholders, considered the main expert and person to go for any technical aspect of server products.- Providing input and key learning from current products and/or customers to new product development teams, representing customer technical needs as well as participating in customer visits as needed.- Contributing in defining product leadership, investigation and disposition of customer issues and product errata, authoring technical documents, and the development and presentation of training material during the concept, development, and revenue phases of Intel server products.- Owner of creating and maintaining technical documentation and system firmware packages as well as document the product changes and enable the access of the information to customers.- Administrator and owner of the strategy for issues resolution, access to the information and main utilities for customer support. Show less - Assisting in providing technical support for Intel server products and its systems.- Main point of contact between customers and the engineers responsible of designing and supporting Intel’s server products.- Participating in new product development, representing the customer’s technical needs, creating competitive analysis from a technical perspective, developing and presenting technical product training materials.- Working with the sales team to help resolve customers technical questions, participates in customers visits, and presentations.- Fully understanding and supporting about server hardware, server architecture, I/O modules, RAID solutions, server thermal and mechanical design, BIOS, server tools, server OS (Windows Server, Linux, VMware), system and sensor logs, - Owner of creating and maintaining products documentation as service guide, config guide, technical specification, quick reference, etc.- Responsible to document any change to Intel’s server products and release those documents for customers.- Technical expert, consultant, analyst, and program manager.- Responding to customer/client requests or events as they occur.- Developing solutions to problems utilizing formal education and judgment. Show less

  • Technical Program Manager Senior – Data Center and AI solutions

    May 2023 - now

  • Customer Engineering Manager

    Jun 2022 - May 2023

  • Customer Product Engineer Senior - Datacenter Solutions

    Feb 2021 - May 2022

  • Technical Marketing Engineer - Datacenter Solutions

    Mar 2015 - Feb 2021