Experience

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  Posh pads

  Feb 2005 - Jul 2005

  Pa/lettings negoitator

  Here I worked in a dual role as a PA to the Director as well as a Letting Agent. This was a fast – paced role which included the following duties; - Organising and managing viewings and meetings in the Director’s diary - Arranging for cleaning and maintenance staff to attend properties requiring work; sending corresponding order sheets and arranging for payments to be made - Dealing with complaints and general enquiries - Updating and amending company website with availability of properties - General administration including; audio typing, filing, and dealing with customer enquiries - Arranging and carrying out viewings of available properties - Signing up new tenants, preparing new tenancy agreements and other relevant documentation i.e. references from work and banks, arranging deposits and preparing inventories - All end of tenancy administration Show less

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  Leese & nagle estate agents limited

  Jul 2005 - Aug 2007

  Pa/administrator

  Here I worked as personal PA to one of the Owner/Director’s, as well as carrying out administration duties to support the smooth running of the branch. My duties included: - Building rapport with applicants whilst establishing their property requirements and adding their details to the database - Providing property details to matching applicants via email, text and post using mail merge - Arranging viewings and managing the Sales Negotiator’s diaries - Registering new vendors and arranging valuations to be carried out on their properties - Typing valuation letters and marketing brochures for new properties; adding photographs and floor plans - Sending marketing packs ensuring all relevant documentation is included - Launching new properties on company website - Ordering brochures and window cards via an external printing company - Producing vendor reports to outline the progress of the sale of their property - Producing and sending out relevant letters and documentation to vendors, purchasers and solicitors upon sale of properties (sale agreed letters, memorandum of sale letters, offer rejected letters, price renegotiation letters and fall through letters) - Keeping up to date with all personnel issues i.e. holiday and sickness forms etc - Sending invoices to solicitors to obtain fees from the sale of properties - Organising advertising for Bristol Evening Post and Bristol Magazine Show less

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  Onepost

  Sept 2007 - Mar 2021

  In 2018, I decided to join the Project team where I was responsible for providing administration services to various individual projects and also managed some of the smaller non – critical projects. Following redundancies in 2019, I was the only person remaining in the team and quickly had to head up a £650,000 internal project alongside the Business Analyst, to implement a revolutionary bespoke multi – stage job tracking software system which was due to replace the existing offering. My duties and achievements in this role have included; - Ensuring all projects are kept within proposed timescales and budgets - Assisting Project Manager’s in the delivery of key work projects in line with agreed objectives - Liaising with internal stakeholders in order to establish and fully understand project requirements - Providing regular reports on project milestones - Regularly updating project activity plans - Creating and managing test plans to ensure all user acceptance has been agreed - Liaising with both national and international suppliers on individual activities throughout project cycles - Monitoring business and project risks; updating and issuing internal risk registers documents to the Project Manager and project sponsors, keeping them abreast of any issues or problems Show less The purpose of this role was to assist the Operations Manager with the smooth running of the department. The company was growing rapidly and therefore it was our job to continuously look for new ways to streamline and improve processes and procedures. My varied duties over the 10 years I worked within this position included; - Overseeing work for larger key clients such as the British Red Cross & Barnardo’s - assisting with arranging consumables on a large scale as well as early collections to ease the Whistl’s network - Monitoring and reporting on mailing collections and the consumables required such as trays, cages and bags etc - Arranging and project managing staggered collections for largest mailings - Organising couriers for smaller/geographically biased mailings – helping to reduce costs - Sending work sheets/job sheets to data audit for processing – ensuring they are received backin accordance with carrier timelines for operations processing - Sending and receiving collection confirmations - Compiling and completing forecasts for suppliers - Prioritising and allocating mail delivered to the operations email inbox - Ensuring all work going directly to Royal Mail is adhering to strict guidelines - Liaising with selected mailing houses whom process work for our TLC customers – Hearst (Polstar), - Frontline (EMAP and PFMS) to ensure sufficient consumables are being delivered, monitoring the schedule of deliveries and ensuring collections are all in place - Providing daily reports for ONEPOST management, Whistl and Royal Mail - Implementing and training all staff on new procedures where necessary and producing corresponding documents and manuals to assist with the new process - Producing process maps for all departments to help assist with the potential new FPR system - Chasing/locating vehicles and generally ensuring the mailing houses are always happy - Consistently working to tight deadlines Show less

  • Project Officer

    Feb 2018 - Mar 2021

  • Operations Support Manager

    Sept 2007 - Jan 2018
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  Olive branch virtual assistant

  Apr 2021 - now

  Virtual assistant

  EMPOWERMENT, SUPPORTED and BALANCED! These three words are what I want in my life and what I want my clients to feel when I take away the day-to-day jobs so they can concentrate on their core business. I am highly motivated, dedicated and committed in all aspects of my life. So when faced with the reality of redundancy after 13 years working for the same amazing company and in the middle of a pandemic, I took the news by the horns and ran with it...fast! I felt grateful I was able to focus my time on my daughter and see her through a time which I hope she never has to go through again and also take time to really think about what I want with my next job. So after many SD walks with a friend, Olive Branch VA was born!! I will be offering day-to-day admin, operational and project support to small to medium businesses. I understand that all of these services will vary from client to client and can reassure you that I will adapt accordingly to your business and take on board how your business runs. I am Prince2 qualified with over two decades of admin and operational experience with a distinction in a Virtual Assistant diploma with The Centre of Excellence. If you or anyone you may know needs to get their LIFE/WORK balance in check, please get in contact and we can have a chat about the services you need. I look forward to helping you soon! 🙏 Show less