Burak Sertbaş

Burak sertbaş

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Followers of Burak Sertbaş925 followers
  • Timeline

  • About me

    Customer Quality Snr Engineer

  • Education

    • Yıldız teknik üniversitesi / yildiz technical university

      2002 - 2006
      Bachelor's degree mechanical engineering
  • Experience

    • Ford otosan

      May 2008 - Oct 2014
      Project & launch engineer

      * Implementing Model Year Launches* Investigating the effects of running change engineering concerns to Kocaeli and Southampton Plants, follow up necessary equipment installation, organize and run trials on-line and report the results to plants* Manage any vehicle on wheel rework actions (domestic or foreign markets)

    • Ford motor company

      Oct 2014 - Apr 2016
      Product development liaison

      * Act as Ford Otosan PVT liaison* Prioritize issues based on top ECB paynter charts and keep both plants updated about issues and solutions for alignment.* Support KCAP line trials, functional builds, follow alert & concern approvals.* Share process differences of both plants, primarily focusing on quality issues.* Support both plants about supplier quality concerns.

    • Ford otosan

      Jun 2016 - Jul 2017
      Exterior body team leader

      * Leading a team of nine engineers and one CAD designer to improve Transit and Transit Custom exterior body design and quality* Prioritizing and steering projects by analyzing TGW (Things Gone Wrong) / warranty claims and supporting each of sub-functions (Lightning, glazing, upper/underbody, closures, latches/safety, sealers, trims) to deliver the quality improvement* Attending to Plant Escalation Meetings to get support from relevant department to make sure that the project will be delivered according to initial timing plan and budget target* Attending Design Reviews with sub-functions to find the best engineering solution liaising with Core Engineering Teams (Ford of Europe)Supporting after sales business by releasing Quicker Service Fix and Technical Service Bulletin Show less

    • Škoda türkiye

      Jul 2017 - May 2023
      Field manager

      * Integration and steering of Skoda Auto’s worldwide quality and business projects into Turkey Market* Coordination with Skoda Auto to set importers annual quality and business targets.* Managing 10 authorized dealers after sales business which have %27 market share in terms of annual through-puts* Setting their annual targets such as through-puts, customer satisfaction scores, spare part turn over, sold labor and supporting their actions to reach the targets* Encouraging dealers to create campaigns to increase profitability, revenue and after sales coverage ratio Show less

    • Jlr

      May 2023 - now
      • Customer Quality Senior Engineer

        Jun 2025 - now
      • PVT Engineer

        May 2023 - May 2025
  • Licenses & Certifications

    • Vehicle assessment with r202

      Ford learning & development
      May 2010
    • 6 sigma

      Ford otosan
      Apr 2010
  • Honors & Awards

    • Awarded to Burak Sertbaş
      Certificate of Excellence SKODA Turkey Mar 2019 “Workshop Efficiency Measurement Process Improvement”
    • Awarded to Burak Sertbaş
      CV PVT Certificate of Excellence FORD OTOSAN Dec 2013 Mexico & Malaysia Markets Introduction
    • Awarded to Burak Sertbaş
      CV PVT Certificate of Excellence for outstanding performance Ford Otosan Jun 2013 Transit Corrosion Protection Pragram
    • Awarded to Burak Sertbaş
      Certificate of Excellence Ford Otosan Jun 2012 Vehicle on Wheel Repair - Georgia/Tbilisi